{"id":360231,"date":"2019-04-17T18:47:59","date_gmt":"2019-04-17T17:47:59","guid":{"rendered":"https:\/\/moodmedia.com\/pripadove-studie\/ace-hardware-great-lakes\/"},"modified":"2023-03-20T12:24:56","modified_gmt":"2023-03-20T12:24:56","slug":"ace-hardware-great-lakes","status":"publish","type":"page","link":"https:\/\/moodmedia.com\/cz\/pripadove-studie\/ace-hardware-great-lakes\/","title":{"rendered":"Ace Hardware Great Lakes"},"content":{"rendered":"

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ACE HARDWARE VELK\u00c1 JEZERA
P\u0158\u00cdPADOV\u00c1 STUDIE<\/span><\/h1>\n
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\u201ePokud jde o z\u00e1\u017eitky v na\u0161ich prodejn\u00e1ch, pot\u0159ebovali jsme poskytovatele, kter\u00fd by n\u00e1m mohl poskytnout skv\u011blou hudbu a flexibiln\u00ed zas\u00edl\u00e1n\u00ed zpr\u00e1v za dostupnou cenu. S Mood jsme dostali to a mnohem v\u00edc.\u201c<\/p>\n

\u2013 Ross Owens
\nIT syst\u00e9my, mana\u017eer podpory
\nGreat Lakes Ace Hardware<\/p>\n

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HARDWARE O VELK\u00ddCH JEZER\u00c1CH ACE<\/span><\/h2>\n

S v\u00edce ne\u017e 40 pobo\u010dkami, kter\u00e9 obsluhuj\u00ed des\u00edtky komunit po cel\u00e9m Michiganu, je Great Lakes Ace p\u0159edev\u0161\u00edm o budov\u00e1n\u00ed loajality z\u00e1kazn\u00edk\u016f poskytov\u00e1n\u00edm vynikaj\u00edc\u00ed z\u00e1kaznick\u00e9 zku\u0161enosti. Jsou hrd\u00ed na to, \u017ee p\u0159ekra\u010duj\u00ed o\u010dek\u00e1v\u00e1n\u00ed z\u00e1kazn\u00edk\u016f a vytv\u00e1\u0159ej\u00ed ve sv\u00fdch prodejn\u00e1ch z\u00e1bavn\u00e9 a u\u017eite\u010dn\u00e9 prost\u0159ed\u00ed. <\/p>\n

Pro Great Lakes Ace je kone\u010dn\u00fdm c\u00edlem vytvo\u0159it smyslupln\u00e1 spojen\u00ed, kter\u00e1 p\u0159ivedou z\u00e1kazn\u00edky zp\u011bt na dal\u0161\u00ed roky \u2013 a v\u011b\u0159\u00ed v s\u00edlu hudby a zpr\u00e1v, kter\u00e9 jim to pomohou uskute\u010dnit. <\/p>\n

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V\u00ddZVA<\/span><\/h2>\n

P\u0159ed zah\u00e1jen\u00edm spolupr\u00e1ce s Moodem za\u017eil Great Lakes Ace \u0159adu probl\u00e9m\u016f se sv\u00fdm obchodn\u00edm poskytovatelem hudby. Pro za\u010d\u00e1tek, jejich hudebn\u00ed v\u00fdb\u011br byl zastaral\u00fd, z\u0159\u00eddka aktualizovan\u00fd a velmi se opakuj\u00edc\u00ed. Krom\u011b toho byla technologie poskytov\u00e1n\u00ed hudby velmi zastaral\u00e1, co\u017e zt\u011b\u017eovalo IT pracovn\u00edk\u016fm Ace spr\u00e1vu za\u0159\u00edzen\u00ed a zaji\u0161t\u011bn\u00ed kompatibility s vyv\u00edjej\u00edc\u00edmi se backendov\u00fdmi syst\u00e9my Ace. <\/p>\n

A kone\u010dn\u011b, jejich poskytovatel hudby nenab\u00edzel zas\u00edl\u00e1n\u00ed zpr\u00e1v v obchod\u011b \u2013 \u0159e\u0161en\u00ed, kter\u00e9 se Ace sna\u017eilo pomoci posunout z\u00e1kaznickou zku\u0161enost na dal\u0161\u00ed \u00farove\u0148. V roce 2016 za\u010dali hledat d\u016fv\u011bryhodn\u00e9ho poskytovatele, kter\u00fd by mohl tyto probl\u00e9my vy\u0159e\u0161it a u\u0161et\u0159it jim pen\u00edze. Jejich hled\u00e1n\u00ed skon\u010dilo u Mood \u2013 nejzku\u0161en\u011bj\u0161\u00edho poskytovatele hudby a zpr\u00e1v na sv\u011bt\u011b.<\/p>\n

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P\u0158\u00cdSTUP<\/span><\/h2>\n

Rozs\u00e1hl\u00e9 zku\u0161enosti spole\u010dnosti Mood s fran\u0161\u00edzov\u00fdmi skupinami Ace Hardware a stovkami dal\u0161\u00edch fran\u0161\u00edzov\u00fdch zna\u010dek byly z\u00e1sadn\u00ed pro veden\u00ed p\u0159\u00edstupu k medi\u00e1ln\u00edmu \u0159e\u0161en\u00ed v prodejn\u011b pro Great Lakes Ace. <\/p>\n

Spole\u010dnost Mood za\u010dala p\u0159id\u011blen\u00edm specializovan\u00e9ho t\u00fdmu Account Management, kter\u00fd by mohl spolupracovat s Ace na vytvo\u0159en\u00ed zna\u010dkov\u00e9ho a centr\u00e1ln\u011b \u0159\u00edzen\u00e9ho \u0159e\u0161en\u00ed pro hudbu a zpr\u00e1vy.<\/p>\n

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\u0158E\u0160EN\u00cd<\/span><\/h2>\n

Aby spole\u010dnost Ace poskytla \u00fasporu n\u00e1klad\u016f a hudebn\u00ed rozmanitost, kterou hledali, implementoval Mood Core Music \u2013 \u0161pi\u010dkovou volbu pro m\u00edstn\u00ed i region\u00e1ln\u00ed zna\u010dky. Klienti, kte\u0159\u00ed pou\u017e\u00edvaj\u00ed Core Music, si mohou vybrat a\u017e 10 profesion\u00e1ln\u011b navr\u017een\u00fdch program\u016f z nejr\u016fzn\u011bj\u0161\u00edch \u017e\u00e1nr\u016f. V\u0161echny programy jsou \u010dasto aktualizov\u00e1ny, aby byl hudebn\u00ed z\u00e1\u017eitek st\u00e1le \u010derstv\u00fd.<\/p>\n

S p\u0159\u00edstupn\u00fdm online port\u00e1lem Mood mohou autorizovan\u00ed u\u017eivatel\u00e9 snadno pl\u00e1novat hudebn\u00ed programy a spravovat preference pro libovoln\u00fd po\u010det sv\u00fdch m\u00edst. U\u017eivatel\u00e9 mohou tak\u00e9 pou\u017e\u00edvat tento port\u00e1l ke spr\u00e1v\u011b sv\u00fdch pozastaven\u00fdch zpr\u00e1v a zpr\u00e1v v obchod\u011b. Sada zpr\u00e1v schv\u00e1len\u00fdch spole\u010dnost\u00ed Ace je ps\u00e1na a nahr\u00e1v\u00e1na ka\u017ed\u00fd m\u011bs\u00edc, aby upozornila na speci\u00e1ly v obchodech a propaga\u010dn\u00ed let\u00e1ky, co\u017e spole\u010dnosti Ace pom\u00e1h\u00e1 \u0159\u00eddit prodeje a zlep\u0161it p\u0159\u00e1telskou atmosf\u00e9ru jejich obchod\u016f.<\/p>\n

A kone\u010dn\u011b, hudba i zpr\u00e1vy jsou poh\u00e1n\u011bny spolehliv\u00fdm a efektivn\u00edm za\u0159\u00edzen\u00edm ProFusion iS spole\u010dnosti Mood. ProFusion vyu\u017e\u00edv\u00e1 nejnov\u011bj\u0161\u00ed technologii hudby na pozad\u00ed, poskytuje bezpe\u010dn\u00e9 poskytov\u00e1n\u00ed internetov\u00e9ho obsahu a bezprobl\u00e9mov\u00e9 p\u0159ehr\u00e1v\u00e1n\u00ed za v\u0161ech okolnost\u00ed.<\/p>\n

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V\u00fdsledky<\/h2>\n

Great Lakes Ace byl tak spokojen s hudbou a zpr\u00e1vami ve vybran\u00fdch obchodech, \u017ee se rozhodli zav\u00e9st \u0159e\u0161en\u00ed do v\u0161ech sv\u00fdch 40+ pobo\u010dek. D\u00edky partnerstv\u00ed s Mood z\u00edsk\u00e1v\u00e1 Ace pot\u0159ebn\u00e9 \u00faspory n\u00e1klad\u016f, obrovskou hudebn\u00ed knihovnu, kter\u00e1 je v\u017edy aktu\u00e1ln\u00ed, zapojuje re\u017eijn\u00ed a pozastaven\u00e9 zpr\u00e1vy a spolehliv\u00e9 hudebn\u00ed p\u0159ehr\u00e1va\u010de. To v\u0161e je podporov\u00e1no specializovanou spr\u00e1vou \u00fa\u010dt\u016f, kter\u00e1 rychle reaguje a rozum\u00ed jedine\u010dn\u00fdm standard\u016fm a pot\u0159eb\u00e1m zna\u010dky Ace Hardware. <\/p>\n

Krom\u011b toho si Great Lakes Ace m\u016f\u017ee b\u00fdt jist\u00fd, \u017ee z\u00e1\u017eitek bude vynikaj\u00edc\u00ed a konzistentn\u00ed na v\u0161ech jejich m\u00edstech. Ale neberte n\u00e1s za slovo \u2013 \u010dt\u011bte d\u00e1le a zjist\u011bte, co o jejich partnerstv\u00ed s Mood \u0159ekl management. <\/p>\n

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\u201ePokud jde o z\u00e1\u017eitky v na\u0161ich prodejn\u00e1ch, pot\u0159ebovali jsme poskytovatele, kter\u00fd by n\u00e1m mohl poskytnout skv\u011blou hudbu a flexibiln\u00ed zas\u00edl\u00e1n\u00ed zpr\u00e1v za dostupnou cenu. S Mood jsme dostali to a mnohem v\u00edc. Hudba je \u010dasto aktualizov\u00e1na nejnov\u011bj\u0161\u00edm obsahem a na\u0161i zam\u011bstnanci a z\u00e1kazn\u00edci si tento v\u00fdb\u011br miluj\u00ed. Zas\u00edl\u00e1n\u00ed zpr\u00e1v m\u00e1 opravdu pozitivn\u00ed dopad na podnik\u00e1n\u00ed a moje servisn\u00ed kontakty v Mood jsou v\u017edy velmi vst\u0159\u00edcn\u00e9. Je to opravdu kompletn\u00ed bal\u00ed\u010dek \u2013 a je trvale skv\u011bl\u00fd na v\u0161ech na\u0161ich 40+ m\u00edstech. V\u0159ele doporu\u010duji Mood \u2013 usnad\u0148uj\u00ed mi pr\u00e1ci a usnadn\u00ed i v\u00e1m.\u201c<\/p>\n

\n\u2013 Ross Owens
IT syst\u00e9my, mana\u017eer podpory
Great Lakes Ace Hardware\n<\/p>\n

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ZV\u00dd\u0160TE Z\u00c1\u017dITEK Z\u00c1KAZN\u00cdKA<\/h2>\n

Zvy\u0161te z\u00e1\u017eitek a z\u00edskejte klid, kter\u00fd si zaslou\u017e\u00edte s Mood. Kontaktujte n\u00e1s je\u0161t\u011b dnes a dozv\u00edte se v\u00edce.<\/p>\n

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