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AI ranks high on retail CX 2024 predictions

In 2024, businesses will explore how to use AI as more than one-off facilitator of efficiency and productivity. AI will become an integral tool to daily workflows and become a true operational partner. For example, in customer service, AI's ability to 'understand' and...

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Tips for Incorporating Sound into the Customer Experience

We are excited to share that our recent In-store Customer Trends report as been featured in a recent Chain Store Age article, shedding light on the pivotal role of sound in shaping the customer shopping experience. See below! "In-store music is a major driver of the...

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Mood Media research finds Shoppers need inspiration

Nearly two-thirds of shoppers step into a store without a specific purchase in mind, looking to be inspired by retailers who can craft the ideal ambience through digital screens and interactive kiosks. Mood Media's 2023 In-store Customer Trends research, encompassing...

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Mood Media Acquires PlayNetwork

Leading provider of audio and visual solutions to expand Mood Media’s product offerings SAN FRANCISCO – September 21, 2021 -- Mood Media (the “Company”), the world's leading in-store media solutions company driving elevated Customer Experiences, today announced it has...

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