[et_pb_section fb_built=”1″ admin_label=”Hero” _builder_version=”4.27.5″ _module_preset=”default” background_color=”#bfbfbf” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#000000 0%|rgba(0,0,0,0) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/moodmedia.com\/wp-content\/uploads\/2026\/04\/rui-case-study-hero.webp” background_position=”center_right” background_blend=”multiply” background_last_edited=”on|phone” use_background_color_gradient_phone=”on” background_color_gradient_stops_phone=”#000000 0%|rgba(0,0,0,0.25) 100%” background_position_phone=”center_right” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_font_size=”55px” background_layout=”dark” global_colors_info=”{}”]<\/p>\n
Creating a Bespoke Multi-Zone Audio Identity on a Global Scale<\/p>\n
[\/et_pb_text][et_pb_button button_url=”#contact” button_text=”Contact Us” button_alignment=”left” button_alignment_tablet=”left” button_alignment_phone=”left” button_alignment_last_edited=”off|desktop” module_class=”mbutton” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About Section” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
RIU Hotels & Resorts is an international hotel chain, founded in Mallorca, Spain in 1953. As a small vacation business by the Riu family, founders and current third-generation owners. Specializing in holiday hotels and recognized for its \u201cAll Inclusive by RIU\u201d concept, more than 70% of its establishments operate under this model, offering stays in leading sun and beach destinations. With more than 100 hotels in 22 countries and its own urban line, RIU Plaza, the company combines privileged locations, personalized service, and a constant commitment to quality to create memorable experiences for both leisure and business travelers.<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/moodmedia.com\/wp-content\/uploads\/2026\/04\/about-rui-hotels-resort.webp” alt=”Mood Media – RIU Hotels Case Study – About RUI” title_text=”about-riu-hotels-resort” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” border_radii=”on|30px|30px|30px|30px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Objective” _builder_version=”4.27.0″ _module_preset=”default” background_color=”#000000″ background_enable_image=”off” background_blend=”multiply” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” link_text_color=”#5bc4ba” text_orientation=”center” background_layout=”dark” global_colors_info=”{}”]<\/p>\n
RIU Hotels & Resorts sought to deliver a unified high-quality experience<\/a> across its rapidly expanding global footprint. The primary objective was to maintain strict brand consistency while simultaneously adapting the sensory environment to the specific cultural and geographical nuances of locations in the Caribbean, Africa, Asia, and urban centers like Chicago. They required a partner capable of orchestrating complex, multi-zone environments\u2014from intimate themed restaurants to high-energy pool areas\u2014without compromising the brand’s prestigious Mediterranean heritage.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Solution” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n Under the coordination of Bernat Quetglas, project lead for RIU Entertainment, and Mood Media\u2019s creative team\u2014directed by Creative Manager Iv\u00e1n Pascual\u2014we have designed and implemented a sophisticated, dual-layered audio landscape<\/a> tailored to the guest journey. This integrated program establishes a rock-solid brand identity across global lobbies while integrating regional nuances and local musical styles to ensure authentic destination experiences.<\/p>\n [\/et_pb_text][dsm_image_carousel gallery_ids=”2444254,2444273,2444292,2444311,2444330″ lazyload=”on” slide_to_show=”2″ dots=”off” slide_to_show_tablet=”2″ slide_to_show_phone=”1″ slide_to_show_last_edited=”on|desktop” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/dsm_image_carousel][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_4_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n To drive consistency across diverse guest touchpoints, Mood Media provides 10 themed custom music programs that serve as the global standard for RIU\u2019s restaurants. These are meticulously curated to mirror the unique DNA of each zone; specifically, Japanese and Italian themed restaurants utilize bespoke audio for culinary immersion, while pool bars and sports bars leverage dynamic programming that intuitively shifts energy levels to match the rhythm of the day.<\/p>\n This granular approach is supported by an expansive library of approximately 60 customized programs, strategically deployed based on geographic location and seasonal guest profiles. This close collaboration ensures that the “Sound of RIU” serves as a deeply authentic global signature\u2014a high-quality experience perfectly tailored to the local guest journey across 40 flagship properties.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_4_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n The foundation of this global rollout is the Harmony platform<\/a>. This robust management system allows RIU\u2019s headquarters in Palma de Mallorca to maintain direct oversight of the sensory landscape. Mood Media\u2019s team maintains weekly contact with RIU leadership to monitor devices<\/a> and ensure that the synced players across the estate are synchronized and that every adjustment reflects the brand\u2019s evolving global vision.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/moodmedia.com\/wp-content\/uploads\/2026\/04\/rui-case-study-solutions.webp” alt=”Mood Media – RIU Hotels Case Study – solutions” title_text=”riu-case-study-solutions” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” border_radii=”on|30px|30px|30px|30px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#eeeeee” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n Mood Media’s integrated AV solution<\/a> was fundamental to achieving the store\u2019s transformation into a cultural hub built on immersive experiences. The custom music<\/a> program immediately delivers the authentic, edgy atmosphere, ensuring customers feel connected the moment they step through the door. The versatile Digital Signage<\/a> and mobile LED wall are vital tools, enabling the store to dynamically promote programming and captivate visitors. The premium Bose Audio System<\/a> allows the store to instantly pivot from background ambiance to high-energy live music and skate events. Crucially, the reuse of existing hardware provided a sustainable and efficient foundation, solidifying the store’s position as London’s premier youth culture destination.<\/p>\n ” content_phone=”<\/p>\n Mood Media’s integrated AV solution<\/a> was fundamental to achieving the store\u2019s transformation into a cultural hub built on immersive experiences. The custom music<\/a> program immediately delivers the authentic, edgy atmosphere, ensuring customers feel connected the moment they step through the door. The versatile Digital Signage<\/a> and mobile LED wall are vital tools, enabling the store to dynamically promote programming and captivate visitors. The premium Bose Audio System<\/a> allows the store to instantly pivot from background ambiance to high-energy live music and skate events. Crucially, the reuse of existing hardware provided a sustainable and efficient foundation, solidifying the store’s position as London’s premier youth culture destination.<\/p>\n ” content_last_edited=”off|desktop” _builder_version=”4.27.5″ _module_preset=”default” custom_padding_tablet=”30px|30px|30px|30px|false|false” custom_padding_phone=”0px|0px|0px|0px|false|false” custom_padding_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n The partnership between RIU Hotels and Mood Media has achieved extraordinary growth, scaling from an initial four-hotel pilot to a managed estate of 40 flagship properties in just two years. This trailblazing collaboration has successfully activated a consistent, upscale energy that drives guest satisfaction and ensures brand integrity across four continents.<\/p>\n By deploying a future-proof audio infrastructure, RIU has gained the agility to manage its global sensory identity with total precision. Beyond the technical deployment, the true success lies in the synergy between the teams; animation and hotel managers report peak satisfaction, citing the intuitive ease of the system and the specialized expertise of Mood Media\u2019s creative team. With additional locations already scheduled for implementation, RIU and Mood Media continue to redefine the standard for luxury sensory branding in the global hospitality industry.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][dsm_animated_gradient_text animated_gradient_text=”%22If anything defines the experience in our hotels, it is the atmosphere you breathe, and music is a fundamental pillar of RIU’s entertainment. Mood Media has become a key partner in our animation offering. They have helped us ensure that every space has its own sonic identity\u2014bars, themed restaurants, pools\u2014all around the world, even reaching destinations as far away as Zanzibar. The operational advantage is incredible: we centralize the sound of more than 40 hotels, and once the system is installed, any change is resolved with a single email. We highly value their stability and constant updates, and how they align with the Entertainment department’s standards; at the end of the day, their commitment is what helps us ensure our hotels sound great and that guests feel right at home.%22″ gradient_one_color=”#000000″ gradient_two_color=”#5bc4ba” gradient_three_color=”#799ae6″ gradient_four_color=”#992e69″ _builder_version=”4.27.5″ _module_preset=”default” header_font_size=”21px” global_colors_info=”{}”][\/dsm_animated_gradient_text][et_pb_text content_tablet=”<\/p>\n Mood Media’s integrated AV solution<\/a> was fundamental to achieving the store\u2019s transformation into a cultural hub built on immersive experiences. The custom music<\/a> program immediately delivers the authentic, edgy atmosphere, ensuring customers feel connected the moment they step through the door. The versatile Digital Signage<\/a> and mobile LED wall are vital tools, enabling the store to dynamically promote programming and captivate visitors. The premium Bose Audio System<\/a> allows the store to instantly pivot from background ambiance to high-energy live music and skate events. Crucially, the reuse of existing hardware provided a sustainable and efficient foundation, solidifying the store’s position as London’s premier youth culture destination.<\/p>\n ” content_phone=”<\/p>\n Mood Media’s integrated AV solution<\/a> was fundamental to achieving the store\u2019s transformation into a cultural hub built on immersive experiences. The custom music<\/a> program immediately delivers the authentic, edgy atmosphere, ensuring customers feel connected the moment they step through the door. The versatile Digital Signage<\/a> and mobile LED wall are vital tools, enabling the store to dynamically promote programming and captivate visitors. The premium Bose Audio System<\/a> allows the store to instantly pivot from background ambiance to high-energy live music and skate events. Crucially, the reuse of existing hardware provided a sustainable and efficient foundation, solidifying the store’s position as London’s premier youth culture destination.<\/p>\n ” content_last_edited=”off|desktop” _builder_version=”4.27.5″ _module_preset=”default” custom_padding_tablet=”30px|30px|30px|30px|false|false” custom_padding_phone=”0px|0px|0px|0px|false|false” custom_padding_last_edited=”off|desktop” global_colors_info=”{}”]\u2013 Sandra M\u00fcller Romerom, Director Riu Entertainment[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Case Study Contact” module_id=”contact” _builder_version=”4.16″ background_color=”#232323″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_orientation=”center” background_layout=”dark” custom_margin=”||||false|false” global_colors_info=”{}”]<\/p>\n Elevate the experience and get the peace of mind you deserve with Mood. Contact us today to learn more.<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Short Contact Form (dark background)” _builder_version=”4.15.1″ _module_preset=”default” background_layout=”dark” global_module=”40487″ global_colors_info=”{}”]<\/p>\n [gravityform id=”3″ title=”false” description=”false”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" RIU Hotels & ResortsCase Study Creating a Bespoke Multi-Zone Audio Identity on a Global ScaleAbout RIU Hotels RIU Hotels & Resorts is an international hotel chain, founded in Mallorca, Spain in 1953. As a small vacation business by the Riu family, founders and current third-generation owners. Specializing in holiday hotels and recognized for its \u201cAll Inclusive by RIU\u201d concept, more than 70% of its establishments operate under this model, offering stays in leading sun and beach destinations. With more than 100 hotels in 22 countries and its own urban line, RIU Plaza, the company combines privileged locations, personalized service, and a constant commitment to quality to create memorable experiences for both leisure and business travelers.Objective RIU Hotels & Resorts sought to deliver a unified high-quality experience across its rapidly expanding global footprint. The primary objective was to maintain strict brand consistency while simultaneously adapting the sensory environment to the specific cultural and geographical nuances of locations in the Caribbean, Africa, Asia, and urban centers like Chicago. They required a partner capable of orchestrating complex, multi-zone environments\u2014from intimate themed restaurants to high-energy pool areas\u2014without compromising the brand’s prestigious Mediterranean heritage.Solutions Under the coordination of Bernat Quetglas, project lead for RIU Entertainment, […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":17308,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2444196","page","type-page","status-publish","hentry"],"yoast_head":"\nSolutions<\/h2>\n
Custom Music Programs<\/b><\/h3>\n
Content Management<\/b><\/h3>\n
Results<\/span><\/h2>\n
Results<\/span><\/h2>\n
Results<\/span><\/h2>\n
Results<\/span><\/h2>\n
Results<\/span><\/h2>\n
ELEVATE THE CUSTOMER EXPERIENCE<\/h2>\n