{"id":320647,"date":"2023-01-10T12:48:56","date_gmt":"2023-01-10T12:48:56","guid":{"rendered":"https:\/\/moodmedia.com\/industry\/tirer-le-meilleur-parti-de-votre-messagerie-dattente\/"},"modified":"2023-01-10T12:49:04","modified_gmt":"2023-01-10T12:49:04","slug":"tirer-le-meilleur-parti-de-votre-messagerie-dattente","status":"publish","type":"project","link":"https:\/\/moodmedia.com\/fr\/industry\/tirer-le-meilleur-parti-de-votre-messagerie-dattente\/","title":{"rendered":"Tirer le meilleur parti de votre messagerie d&rsquo;attente"},"content":{"rendered":"<p>[et_pb_section bb_built=\u00a0\u00bb1&Prime; fullwidth=\u00a0\u00bbon\u00a0\u00bb specialty=\u00a0\u00bboff\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/moodmedia.com\/wp-content\/uploads\/2016\/06\/makingthemosthead.jpg\u00a0\u00bb transparent_background=\u00a0\u00bboff\u00a0\u00bb allow_player_pause=\u00a0\u00bboff\u00a0\u00bb inner_shadow=\u00a0\u00bboff\u00a0\u00bb parallax=\u00a0\u00bboff\u00a0\u00bb parallax_method=\u00a0\u00bboff\u00a0\u00bb padding_mobile=\u00a0\u00bboff\u00a0\u00bb make_fullwidth=\u00a0\u00bboff\u00a0\u00bb use_custom_width=\u00a0\u00bboff\u00a0\u00bb width_unit=\u00a0\u00bbon\u00a0\u00bb make_equal=\u00a0\u00bboff\u00a0\u00bb use_custom_gutter=\u00a0\u00bboff\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb50px|0|50px|0&Prime; custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb prev_background_color=\u00a0\u00bb#000000&Prime; next_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb][et_pb_fullwidth_header background_layout=\u00a0\u00bbdark\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb header_fullscreen=\u00a0\u00bboff\u00a0\u00bb header_scroll_down=\u00a0\u00bboff\u00a0\u00bb parallax=\u00a0\u00bboff\u00a0\u00bb parallax_method=\u00a0\u00bboff\u00a0\u00bb content_orientation=\u00a0\u00bbcenter\u00a0\u00bb image_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_button_one=\u00a0\u00bboff\u00a0\u00bb button_one_letter_spacing=\u00a0\u00bb0&Prime; button_one_use_icon=\u00a0\u00bbdefault\u00a0\u00bb button_one_icon_placement=\u00a0\u00bbright\u00a0\u00bb button_one_on_hover=\u00a0\u00bbon\u00a0\u00bb button_one_letter_spacing_hover=\u00a0\u00bb0&Prime; custom_button_two=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing=\u00a0\u00bb0&Prime; button_two_use_icon=\u00a0\u00bbdefault\u00a0\u00bb button_two_icon_placement=\u00a0\u00bbright\u00a0\u00bb button_two_on_hover=\u00a0\u00bbon\u00a0\u00bb button_two_letter_spacing_hover=\u00a0\u00bb0&Prime;]<\/p>\n<h1>MOOD<span class=\"heavy moodred\">:<\/span><span class=\"light\">MESSAGING<\/span><\/h1>\n<p>[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section bb_built=\u00a0\u00bb1&Prime; fullwidth=\u00a0\u00bboff\u00a0\u00bb specialty=\u00a0\u00bboff\u00a0\u00bb prev_background_color=\u00a0\u00bb#000000&Prime; next_background_color=\u00a0\u00bb#000000&Prime;][et_pb_row background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime;][et_pb_post_title title=\u00a0\u00bbon\u00a0\u00bb meta=\u00a0\u00bboff\u00a0\u00bb author=\u00a0\u00bbon\u00a0\u00bb date=\u00a0\u00bbon\u00a0\u00bb categories=\u00a0\u00bbon\u00a0\u00bb comments=\u00a0\u00bbon\u00a0\u00bb featured_image=\u00a0\u00bboff\u00a0\u00bb featured_placement=\u00a0\u00bbbelow\u00a0\u00bb parallax_effect=\u00a0\u00bbon\u00a0\u00bb parallax_method=\u00a0\u00bbon\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_background=\u00a0\u00bboff\u00a0\u00bb text_bg_color=\u00a0\u00bbrgba(255,255,255,0.9)\u00a0\u00bb module_bg_color=\u00a0\u00bbrgba(255,255,255,0)\u00a0\u00bb title_all_caps=\u00a0\u00bboff\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb parallax=\u00a0\u00bbon\u00a0\u00bb background_color=\u00a0\u00bbrgba(255,255,255,0)\u00a0\u00bb]<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_post_title][et_pb_text background_layout=\u00a0\u00bblight\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb _builder_version=\u00a0\u00bb3.0.106&Prime;]<\/p>\n<p>Les messages d&rsquo;attente visent en fin de compte \u00e0 conserver votre client, et chaque appel t\u00e9l\u00e9phonique est une occasion de faire des affaires. Que le client appelle pour acheter un produit ou qu&rsquo;il recherche une assistance, vous avez l&rsquo;occasion de cr\u00e9er un lien avec lui. Vous ne pouvez pas rendre chaque client heureux tout le temps, mais vous pouvez vous assurer que vous vous engagez et r\u00e9pondez aux besoins imm\u00e9diats de chaque client lorsqu&rsquo;il appelle.<\/p>\n<h4><\/h4>\n<h4>CR\u00c9ER UNE EXP\u00c9RIENCE T\u00c9L\u00c9PHONIQUE POSITIVE POUR LE CLIENT<\/h4>\n<p>La cr\u00e9ation d&rsquo;une exp\u00e9rience t\u00e9l\u00e9phonique positive commence par un message d&rsquo;attente soigneusement con\u00e7u. Les clients sont souvent confront\u00e9s \u00e0 un temps d&rsquo;attente lorsqu&rsquo;ils appellent un centre d&rsquo;appels du service client\u00e8le aujourd&rsquo;hui. M\u00eame les op\u00e9rations de service \u00e0 la client\u00e8le les mieux g\u00e9r\u00e9es connaissent des temps d&rsquo;attente occasionnels pendant les heures de pointe, c&rsquo;est pourquoi une messagerie d&rsquo;attente bien con\u00e7ue est essentielle.<\/p>\n<p>Une strat\u00e9gie de messagerie d&rsquo;attente efficace et attrayante permet de retenir les clients en ligne, de les pr\u00e9parer \u00e0 leur prochaine interaction avec le service client\u00e8le et\/ou de les faire participer \u00e0 un contenu divertissant ou \u00e0 une offre sp\u00e9ciale.<\/p>\n<h4><\/h4>\n<h4>TIRER PARTI DE VOTRE MESSAGE D&rsquo;ATTENTE<\/h4>\n<p>Tout le monde n&rsquo;est pas conscient de leur potentiel, mais un message d&rsquo;attente soigneusement con\u00e7u peut faire beaucoup plus que simplement garder vos clients en ligne. Une s\u00e9rie de messages d&rsquo;attente \u00e9labor\u00e9s de mani\u00e8re r\u00e9fl\u00e9chie peut vous permettre de :<\/p>\n<ul>\n<li>\u00c9duquer et motiver vos clients<\/li>\n<li>R\u00e9aliser des ventes crois\u00e9es de produits et de services<\/li>\n<li>Mettre en avant les promotions<\/li>\n<li>Renforcer la notori\u00e9t\u00e9 de la marque<\/li>\n<li>Se concentrer sur un public cibl\u00e9<\/li>\n<li>Augmenter les revenus des ventes ou les taux de conversion<\/li>\n<\/ul>\n<h4><\/h4>\n<h4>MESSAGES D&rsquo;ATTENTE PERSONNALIS\u00c9S DES M\u00c9DIAS D&rsquo;AMBIANCE<\/h4>\n<p>L&rsquo;\u00e9quipe de r\u00e9dacteurs exp\u00e9riment\u00e9s de Mood Media r\u00e9fl\u00e9chira avec vous \u00e0 l&rsquo;\u00e9laboration d&rsquo;un <a href=\"https:\/\/moodmedia.com\/on-hold-messaging\/\">message d&rsquo;attente personnalis\u00e9<\/a> qui vous aidera \u00e0 fid\u00e9liser les appelants, \u00e0 \u00e9liminer les raccrochages et \u00e0 int\u00e9resser les clients. Lorsque votre message d&rsquo;attente fournit des informations pertinentes que le client a envie d&rsquo;\u00e9couter, le temps d&rsquo;attente passe vite et vous avez un client heureux.<\/p>\n<p>Mood a cr\u00e9\u00e9 des messages d&rsquo;attente efficaces et informatifs pour des centaines d&rsquo;entreprises de toutes tailles. Laissez-nous vous montrer comment la bonne messagerie d&rsquo;attente peut accro\u00eetre la satisfaction des clients et am\u00e9liorer les op\u00e9rations de votre centre d&rsquo;appels.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_button _builder_version=\u00a0\u00bb3.0.106&Prime; button_text=\u00a0\u00bbEN SAVOIR PLUS SUR LA MESSAGERIE D&rsquo;ATTENTE\u00a0\u00bb button_url=\u00a0\u00bbhttps:\/\/moodmedia.com\/on-hold-messaging\/\u00a0\u00bb url_new_window=\u00a0\u00bboff\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb custom_button=\u00a0\u00bboff\u00a0\u00bb button_icon_placement=\u00a0\u00bbright\u00a0\u00bb \/][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime;][et_pb_image src=\u00a0\u00bbhttps:\/\/moodmedia.com\/wp-content\/uploads\/2016\/06\/makethemost1.jpg\u00a0\u00bb alt=\u00a0\u00bbMessagerie vocale d&rsquo;humeur\u00a0\u00bb title_text=\u00a0\u00bbMessagerie vocale d&rsquo;humeur\u00a0\u00bb show_in_lightbox=\u00a0\u00bboff\u00a0\u00bb url_new_window=\u00a0\u00bboff\u00a0\u00bb use_overlay=\u00a0\u00bboff\u00a0\u00bb animation=\u00a0\u00bbleft\u00a0\u00bb sticky=\u00a0\u00bboff\u00a0\u00bb align=\u00a0\u00bbleft\u00a0\u00bb force_fullwidth=\u00a0\u00bboff\u00a0\u00bb always_center_on_mobile=\u00a0\u00bbon\u00a0\u00bb use_border_color=\u00a0\u00bboff\u00a0\u00bb border_color=\u00a0\u00bb#ffffff\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb animation_style=\u00a0\u00bbslide\u00a0\u00bb animation_duration=\u00a0\u00bb500ms\u00a0\u00bb animation_intensity_slide=\u00a0\u00bb10%\u00a0\u00bb animation_direction=\u00a0\u00bbleft\u00a0\u00bb show_bottom_space=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_image][et_pb_accordion admin_label=\u00a0\u00bbDownload Widget\u00a0\u00bb use_border_color=\u00a0\u00bbon\u00a0\u00bb border_color=\u00a0\u00bb#cd102f\u00a0\u00bb border_style=\u00a0\u00bbsolid\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#cccccc\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#cd102f\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#cd102f\u00a0\u00bb toggle_font_size=\u00a0\u00bb20&Prime; 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Que le client appelle pour acheter un produit ou qu&rsquo;il recherche une assistance, vous avez l&rsquo;occasion de cr\u00e9er un lien avec lui. Vous ne pouvez pas rendre chaque client heureux tout le temps, mais vous pouvez vous assurer que vous vous engagez et r\u00e9pondez aux besoins imm\u00e9diats de chaque client lorsqu&rsquo;il appelle. CR\u00c9ER UNE EXP\u00c9RIENCE T\u00c9L\u00c9PHONIQUE POSITIVE POUR LE CLIENT La cr\u00e9ation d&rsquo;une exp\u00e9rience t\u00e9l\u00e9phonique positive commence par un message d&rsquo;attente soigneusement con\u00e7u. Les clients sont souvent confront\u00e9s \u00e0 un temps d&rsquo;attente lorsqu&rsquo;ils appellent un centre d&rsquo;appels du service client\u00e8le aujourd&rsquo;hui. M\u00eame les op\u00e9rations de service \u00e0 la client\u00e8le les mieux g\u00e9r\u00e9es connaissent des temps d&rsquo;attente occasionnels pendant les heures de pointe, c&rsquo;est pourquoi une messagerie d&rsquo;attente bien con\u00e7ue est essentielle. Une strat\u00e9gie de messagerie d&rsquo;attente efficace et attrayante permet de retenir les clients en ligne, de les pr\u00e9parer \u00e0 leur prochaine interaction avec le service client\u00e8le et\/ou de les faire participer \u00e0 un contenu divertissant ou \u00e0 une offre sp\u00e9ciale. TIRER PARTI DE VOTRE MESSAGE D&rsquo;ATTENTE Tout le monde n&rsquo;est pas conscient de leur [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":444867,"template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"project_category":[5834,5837,5836,5835],"project_tag":[5842,5838,5841],"class_list":["post-320647","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-articles-sur-les-ressources-fr","project_category-en-attente-fr","project_category-messagerie-fr","project_category-voix-fr","project_tag-en-attente-fr","project_tag-messagerie-fr","project_tag-voix-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Tirer le meilleur parti de votre messagerie d&#039;attente | Mood Media France<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tirer le meilleur parti de votre messagerie d&#039;attente\" \/>\n<meta property=\"og:url\" content=\"https:\/\/moodmedia.com\/fr\/industry\/tirer-le-meilleur-parti-de-votre-messagerie-dattente\/\" \/>\n<meta property=\"og:site_name\" content=\"Mood Media France\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/moodmediauk\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-10T12:49:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/moodmedia.com\/wp-content\/uploads\/2016\/07\/messaging2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@MoodMedia_UK\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/moodmedia.com\\\/fr\\\/industry\\\/tirer-le-meilleur-parti-de-votre-messagerie-dattente\\\/\",\"url\":\"https:\\\/\\\/moodmedia.com\\\/fr\\\/industry\\\/tirer-le-meilleur-parti-de-votre-messagerie-dattente\\\/\",\"name\":\"Tirer le meilleur parti de votre messagerie d'attente | Mood Media France\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/moodmedia.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/moodmedia.com\\\/fr\\\/industry\\\/tirer-le-meilleur-parti-de-votre-messagerie-dattente\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/moodmedia.com\\\/fr\\\/industry\\\/tirer-le-meilleur-parti-de-votre-messagerie-dattente\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/moodmedia.com\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/messaging2.jpg\",\"datePublished\":\"2023-01-10T12:48:56+00:00\",\"dateModified\":\"2023-01-10T12:49:04+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/moodmedia.com\\\/fr\\\/industry\\\/tirer-le-meilleur-parti-de-votre-messagerie-dattente\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/moodmedia.com\\\/fr\\\/industry\\\/tirer-le-meilleur-parti-de-votre-messagerie-dattente\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/moodmedia.com\\\/fr\\\/industry\\\/tirer-le-meilleur-parti-de-votre-messagerie-dattente\\\/#primaryimage\",\"url\":\"https:\\\/\\\/moodmedia.com\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/messaging2.jpg\",\"contentUrl\":\"https:\\\/\\\/moodmedia.com\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/messaging2.jpg\",\"width\":800,\"height\":600},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/moodmedia.com\\\/fr\\\/industry\\\/tirer-le-meilleur-parti-de-votre-messagerie-dattente\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/moodmedia.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Projets\",\"item\":\"https:\\\/\\\/moodmedia.com\\\/fr\\\/industry\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Tirer le meilleur parti de votre messagerie d&#8217;attente\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/moodmedia.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/moodmedia.com\\\/fr\\\/\",\"name\":\"Mood Media International\",\"description\":\"Experience. 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