{"id":36252,"date":"2019-04-17T18:41:08","date_gmt":"2019-04-17T17:41:08","guid":{"rendered":"https:\/\/moodmedia.com\/atlanta-south\/"},"modified":"2024-10-28T20:26:35","modified_gmt":"2024-10-28T20:26:35","slug":"atlanta-south","status":"publish","type":"page","link":"https:\/\/moodmedia.com\/gb\/case-studies\/atlanta-south\/","title":{"rendered":"Atlanta South"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_image=&#8221;https:\/\/moodmedia.com\/wp-content\/uploads\/2016\/05\/atlantamiddle.jpg&#8221; parallax=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; text_font=&#8221;||||||||&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 class=\"new-hero bold\">Atlanta South <br \/><span class=\"medium\"  style=\"color:#ddd;\">Case Study<\/span><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; text_font=&#8221;||||||||&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"intro2\">Our use of music, voice messaging and digital signage has strengthened our relationship with our customers.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;#contact&#8221; button_text=&#8221;Contact Us&#8221; button_alignment=&#8221;left&#8221; admin_label=&#8221;Mood Contact Button&#8221; _builder_version=&#8221;4.16&#8243; custom_button=&#8221;on&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#cd102f&#8221; button_border_color=&#8221;#cd102f&#8221; button_icon=&#8221;&#x3d;||divi||400&#8243; button_icon_color=&#8221;#cd102f&#8221; background_layout=&#8221;dark&#8221; button_text_color_hover=&#8221;#cd102f&#8221; button_border_color_hover=&#8221;#ffffff&#8221; button_letter_spacing_hover=&#8221;0&#8243; button_bg_color_hover=&#8221;#ffffff&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;on&#8221; button_text_color__hover=&#8221;#cd102f&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;on&#8221; button_border_color__hover=&#8221;#ffffff&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;0&#8243; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;on&#8221; button_bg_color__hover=&#8221;#ffffff&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>About <span class=\"bold\" style=\"color: #5bc4ba;\">Atlanta South Gastroenterology<\/span><\/h2>\n<p class=\"intro\">At Atlanta South Gastroenterology, the team\u2019s main goals are to provide patients with the best possible preventative and therapeutic digestive care and exceed expectations at every opportunity. The practice was opened in 1984 by Dr. David M. Martin.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>The <span class=\"bold\" style=\"color: #5bc4ba;\">Challenge<\/span><\/h2>\n<p class=\"intro\">Atlanta South partnered with Mood to determine whether using music, on-hold messaging and digital signage would improve the quality of service and overall experience for patients.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#eeeeee&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>The <span style=\"color:#5bc4ba;\" class=\"bold\">Approach<\/span><\/h2>\n<p class=\"intro2\">Mood worked with Atlanta South to evaluate their specific goals for each aspect of the patient experience. The team selected music to create a calm and soothing environment throughout the offices. For on-hold messaging, the goal was to increase awareness for recommended check-ups and common procedures, offer gentle reminders to schedule appointments when applicable and reinforce general practice policies. For digital signage, Atlanta South wanted to encourage acknowledgment and compliance and leverage the power of visual communication to educate patients using illustrations from Dr. Martin\u2019s medical textbook and further emphasize key policies, such as medical insurance acceptance, no-show policies and after-hours care.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>The <span style=\"color:#5bc4ba;\" class=\"bold\">Result<\/span><\/h2>\n<p class=\"intro bold\">\u201cWe couldn\u2019t be happier with our services, and our patients couldn\u2019t be either,\u201d said Donna Flippin, Practice Administrator for Atlanta South Gastroenterology. \u201cOur use of music, voice messaging and digital signage has strengthened our relationship with our customers. Patient communication and engagement is so very important,\u201d said Donna. \u201cI can\u2019t imagine going back to running an office without these services.\u201d<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Case Study Contact&#8221; module_id=&#8221;contact&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#232323&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"bold\">ELEVATE THE CUSTOMER EXPERIENCE<\/h2>\n<p class=\"intro\">Elevate the experience and get the peace of mind you deserve with Mood. Contact us today to learn more.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Short Contact Form (dark background)&#8221; _builder_version=&#8221;4.15.1&#8243; _module_preset=&#8221;default&#8221; background_layout=&#8221;dark&#8221; global_module=&#8221;40487&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity 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'') : '';\n }, 1000);\n        })\n    <\/script>\n    \n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Atlanta South Case StudyOur use of music, voice messaging and digital signage has strengthened our relationship with our customers.About Atlanta South Gastroenterology At Atlanta South Gastroenterology, the team\u2019s main goals are to provide patients with the best possible preventative and therapeutic digestive care and exceed expectations at every opportunity. The practice was opened in 1984 by Dr. David M. Martin.The Challenge Atlanta South partnered with Mood to determine whether using music, on-hold messaging and digital signage would improve the quality of service and overall experience for patients.The Approach Mood worked with Atlanta South to evaluate their specific goals for each aspect of the patient experience. The team selected music to create a calm and soothing environment throughout the offices. For on-hold messaging, the goal was to increase awareness for recommended check-ups and common procedures, offer gentle reminders to schedule appointments when applicable and reinforce general practice policies. For digital signage, Atlanta South wanted to encourage acknowledgment and compliance and leverage the power of visual communication to educate patients using illustrations from Dr. Martin\u2019s medical textbook and further emphasize key policies, such as medical insurance acceptance, no-show policies and after-hours care.The Result \u201cWe couldn\u2019t be happier with our services, and our [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":36378,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-36252","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Atlanta South | Mood Media UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Atlanta South\" \/>\n<meta property=\"og:url\" content=\"https:\/\/moodmedia.com\/gb\/case-studies\/atlanta-south\/\" \/>\n<meta property=\"og:site_name\" content=\"Mood Media UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/moodmediauk\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-28T20:26:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@MoodMedia_UK\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/moodmedia.com\\\/gb\\\/case-studies\\\/atlanta-south\\\/\",\"url\":\"https:\\\/\\\/moodmedia.com\\\/gb\\\/case-studies\\\/atlanta-south\\\/\",\"name\":\"Atlanta South | Mood Media UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/moodmedia.com\\\/gb\\\/#website\"},\"datePublished\":\"2019-04-17T17:41:08+00:00\",\"dateModified\":\"2024-10-28T20:26:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/moodmedia.com\\\/gb\\\/case-studies\\\/atlanta-south\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/moodmedia.com\\\/gb\\\/case-studies\\\/atlanta-south\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/moodmedia.com\\\/gb\\\/case-studies\\\/atlanta-south\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/moodmedia.com\\\/gb\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Case Studies\",\"item\":\"https:\\\/\\\/moodmedia.com\\\/gb\\\/case-studies\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Atlanta South\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/moodmedia.com\\\/gb\\\/#website\",\"url\":\"https:\\\/\\\/moodmedia.com\\\/gb\\\/\",\"name\":\"Mood Media International\",\"description\":\"Experience. 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