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Dated: April 2026<\/strong><\/p>\n Mood Media respects your privacy and is committed to protecting any personal information that is shared with us. This Privacy Notice describes Mood Media\u2019s policies and practices regarding the collection and use of personal data. This Notice applies to information that relates to the data subject as an identifiable person, which Mood Media collects when the subject interacts with us or our services, products, contact centers, website and employees. We will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.<\/span><\/p>\n This Privacy Notice applies to <\/span>moodmedia.com<\/span><\/a>, and all associated Web sites linked to\u00a0<\/span>moodmedia.com<\/span><\/a> (collectively, the “Site”), which are jointly operated\u00a0by Mood Media Corporation \/ Mood Media Group, its subsidiaries and affiliates around the globe.<\/span><\/p>\n This Privacy Notice details our commitment to protecting the privacy of individuals who:<\/span><\/p>\n For the avoidance of doubt, this Privacy Notice applies to job applicants who send their CV through our Career page but it does not apply to the information we collect about our current and former employees. We have a separate HR Data Privacy Policy that applies to current and former employees. The HR Data Privacy Notice will be communicated when the employee joins the relevant company within Mood Media group and is also available to all members of staff on the internal platforms.\u00a0<\/span><\/p>\n When processing your personal data, Mood Media is responsible for complying with the applicable legislation relating to privacy or data protection, as described above.<\/span><\/p>\n This Privacy Notice does not apply to information collected by third parties, like third-party Web sites, social media platforms or accounts, third-party service providers, or other third-party services or applications that integrate with our Site and Services.\u00a0<\/span><\/p>\n This Privacy Notice does not apply to any information that is not personally identifiable, like aggregated or anonymous information.<\/span><\/p>\n Our Services are directed at business customers and are not intended for use by children. For the purposes of this Privacy Notice, a “child” means: (i) any person under the age of 16 in EEA member states (being the default threshold under Article 8 of the EU GDPR); (ii) any person under the age of 13 in EEA member states that have exercised their Article 8 GDPR derogation to lower the age of digital consent to 13, and in the United Kingdom (in accordance with the UK GDPR and the ICO’s Age Appropriate Design Code); or (iii) any person otherwise defined as a minor under the laws of their country of residence where that definition affords greater protection. Where we refer to “children” in this Privacy Notice, we mean any person falling within any of these categories.<\/span><\/p>\n We do not knowingly collect personal data from children, and our Site is not directed at them. If you are a child, please do not submit any personal data through our Sites or Services. We encourage parents and legal guardians to monitor their children’s internet usage and to instruct them never to provide personal data through our Sites or Services without prior parental permission.<\/span><\/p>\n If you have reason to believe that a child has provided personal data to us through our Sites or Services, please notify our Data Protection Officer at dpo@moodmedia.com<\/a> and we will take prompt steps to delete such data from our systems. We have assessed that our Services are unlikely to be routinely accessed by children given their business-to-business nature; however, we keep this assessment under regular review. For our UK operations, we have regard to the ICO’s Age Appropriate Design Code (Children’s Code) and will take appropriate steps in the event that we identify child users on our platforms.<\/span><\/p>\n About Us<\/b><\/p>\n Mood Media<\/b> means the companies in the Media Group of companies\/ Media Corporation, including its subsidiaries and affiliates as mentioned above (also referred to as \u201cwe,\u201d \u201cus,\u201d \u201cour\u201d, the \u201cCompany\u201d, or the \u201cJoint Controllers\u201d). A relevant Mood Media entity may: (1) be involved in providing or receiving services or products; (2) send you commercial communications; (3) interact with you via our call center; (4) post a position for which you are applying; or (5) be one to which you have a role or relationship with, including through the use of and access to our Site and services.\u00a0Each member entity in the Mood Media network is a separate legal entity – be aware that data privacy laws can vary in different jurisdictions where Mood Media operates, however we have taken the relevant legal steps to ensure that your rights as data subjects guaranteed under the EU legislation are observed. For further details, please refer to the\u00a0\u201cCross-border transfers\u201d and to the \u201cMood Media Entities\u201d sections below.<\/span><\/p>\n Information We Collect<\/b><\/p>\n When using or interacting with our Site or placing calls to our Contact Center, we may collect or receive the following types of information (collectively, \u201cInformation\u201d):<\/span><\/p>\n For detailed information about the use of cookies on our Site and how to manage your cookie settings, please read our Cookie Policy.<\/span><\/p>\n We understand that certain Technical information or Usage Information may, either alone or when combined with other data, be deemed personal data under various laws and jurisdictions and we are committed to treating such data in compliance with applicable laws and our Cookie Policy.<\/span><\/p>\n Depending on the type of Information, we may collect or receive Information in the following ways:<\/span><\/p>\n Contact forms<\/b><\/p>\n By filling in the data fields of the contact forms and sending them to us, you agree to transmission and storage of your personal data in accordance with Article 6 (1) (a) of the EU GDPR and as described in this Privacy Notice. Processing and temporary storage of personal data serve to respond to your enquiry. If you do not agree to processing of your data, you can interrupt the contact process at any time. If you do so, your message will not be sent.<\/span><\/p>\n In order to get express permission to send you our newsletter, email marketing campaigns, product and service updates and offers, we will ask you to explicitly and actively opt in to receiving such information as per Article 6 (1) (a) of the EU GDPR. In any event, you will always be able to opt-out of receiving such communications.<\/span><\/p>\n Chat<\/b><\/p>\n Please be aware that you are interacting with an AI-powered automated chatbot service. In accordance with the EU AI Act (Regulation 2024\/1689), we are required to inform you that this chat functionality is operated by an artificial intelligence system and not by a human agent. If at any point you wish to speak with a member of our human support team, please request this during the chat session. Any personal data you provide when using this chat functionality is shared at your own discretion and is not required for your general use of our Services.<\/span><\/p>\n Chat conversations are recorded and the content of your conversations, together with any personal data you provide during the session, is processed by our third-party chatbot service provider, ElevenLabs, Inc. (“ElevenLabs”), and by the large language model (LLM) infrastructure providers engaged by ElevenLabs to power the AI functionality. ElevenLabs acts as a data processor on our behalf pursuant to a Data Processing Agreement in accordance with Article 28 of the EU GDPR. The LLM providers engaged by ElevenLabs are sub-processors whose identities are detailed in ElevenLabs’ sub-processor list, available at<\/span> https:\/\/elevenlabs.io\/privacy<\/span><\/a>. The legal basis for this processing is our legitimate interest in providing and improving customer support services, pursuant to Article 6(1)(f) of the EU GDPR. Chat conversation data is retained by Mood Media for a period of 30 days from the date of the conversation, after which it is deleted from our systems. ElevenLabs’ own retention periods are governed by their privacy policy. We recommend that you do not share sensitive personal data (such as payment card details, passwords, or special category data as defined under Article 9 of the EU GDPR) through the chat function.<\/span><\/p>\n Calls placed to our Contact Center<\/b><\/p>\n When you place a call to our Contact Centre we will record the call and perform live monitoring of the call. You will be prompted to consent to such processing during the welcome message. Should you state your refusal to have the conversation recorded and\/or live monitored by pressing 2, the recording and monitoring is to be automatically interrupted.<\/span><\/p>\n With regard to outbound calls (i.e. calls initiated by the Agents), the calling Agent will seek your approval for the call recording. If you do not consent to the audio recording the agent will manually stop and delete the recording.<\/span><\/p>\n The calls may be \u201clive monitored\u201d (i.e. listened in real-time). Such live monitoring can only be performed by Quality Assurance authorized users. Live monitoring is made only under specific circumstances related to the quality of services. Mood Media does not live monitor the calls made by EU Clients.<\/span><\/p>\n Customer satisfaction surveys sent via e-mail<\/b><\/p>\n Participation in any customer satisfaction survey launched by Mood Media is voluntary. Mood Media\u2019s clients are under no obligation to complete the surveys. Article 6 (1) letter f. of the EU GDPR forms the legal basis for sending survey links to our customers via email. Mood Media has a legitimate interest in seeking your feedback to help us understand how well we are meeting the needs of our clients and to find ways to improve. Mood Media has performed and documented a Legitimate Interest Assessment (LIA). As such, the purpose of the survey is to collect information to improve our products and services within the framework of a temporary digital customer satisfaction survey of existing customers.<\/span><\/p>\n Career page\u00a0<\/b><\/p>\n Any information you submit through the Site must be true, complete and not misleading. Should the information provided be inaccurate, incomplete, or misleading, subject to applicable law, this may lead to a rejection of your application during the application process. We do not require this, but to the extent that you voluntarily provide us with sensitive personal data (e.g. ethnic origin, political affiliation and political opinions, religious or other beliefs of a similar nature) through our Site, by providing us such information you expressly authorize Mood Media to handle such information for the purposes of processing or evaluating your job application. Please be reminded that the provision of personal data on the Careers page is voluntary and you should select the chatbot information you chose to share with us.<\/span><\/p>\n If we elect to make you a job offer, we will ask you to provide additional personal data not described above, which will become part of your employee file and will be used for employment and work-related purposes, in accordance with the terms of the relevant employment policies, employee privacy policies\/notices, and with the laws of the country where the job will be located. Therefore, any hiring or other employment-related decisions will be made by the hiring Mood Media entity and\/or affiliate in accordance with the laws of the country where the job will be located. For the avoidance of doubt, the information we request as part of the recruitment process may vary by job location and may change from time to time in order to facilitate our local offices with their recruitment needs and abide by local legal and regulatory requirements.<\/span><\/p>\n The reasons why we ask you to provide additional information will be made clear to you before we collect it.<\/span><\/p>\n For the purpose of background checks and verifying the information you submitted in connection with your application, in each case as permitted by applicable law, and if your consent has been given, Mood Media may obtain information about you from other sources, including:<\/span><\/p>\n <\/p>\n If you provide us with details of a reference or any other third party along with your CV or r\u00e9sum\u00e9, it is your responsibility to obtain consent from that third party prior to sharing this information with us.<\/span><\/p>\n We use the information you submit through our contact forms, chatbot, or field on our Site for the following purposes:<\/span><\/p>\n We use the information and personal data shared during calls to and from our Contact Centres for the following purposes;<\/span><\/p>\n\n
What this Privacy Notice does not Cover<\/b><\/h2>\n
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The Methods We Use to Collect and Receive Information<\/b><\/h2>\n
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How We Use Information that we Collect<\/b><\/h2>\n
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