{"id":2397488,"date":"2019-04-17T14:57:50","date_gmt":"2019-04-17T13:57:50","guid":{"rendered":""},"modified":"2025-02-26T09:38:11","modified_gmt":"2025-02-26T09:38:11","slug":"making-the-most-of-your-on-hold-messaging","status":"publish","type":"page","link":"https:\/\/moodmedia.com\/gr\/sound\/on-hold-messaging\/making-the-most-of-your-on-hold-messaging\/","title":{"rendered":"Making the Most of Your On-Hold Messaging"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.15″ background_image=”https:\/\/moodmedia.com\/wp-content\/uploads\/2016\/06\/makingthemosthead.jpg” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.15″ custom_padding=”0px||0px|” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.15″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Mood Messaging” _builder_version=”4.15″ header_font_size=”24px” background_layout=”dark” hover_enabled=”0″ saved_tabs=”all” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

MOOD:<\/span>MESSAGING<\/span><\/p>\n

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Making the Most of Your On-Hold Messaging<\/h1>\n

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On-hold messages are ultimately about holding onto your customer, and every phone call is an opportunity for business. Whether the customer is calling to buy a product or is looking for support, you have a chance to connect with a customer. You can’t make every customer happy all the time, but you can make sure you engage and meet the immediate needs of every customer when they call.<\/p>\n

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CREATING A POSITIVE CUSTOMER TELEPHONE EXPERIENCE<\/h4>\n

Creating a positive telephone experience starts with carefully crafted on-hold messaging. Customers will often experience some wait time when calling into a customer service call center today. Even the most well-run customer service operations have occasional wait times during peak hours, which is why thoughtfully designed on-hold messaging is critical.<\/p>\n

An effective, engaging on-hold messaging strategy will retain customers on the line, prepare them for their upcoming customer service interaction and\/or engage them with entertaining content or a special offer.<\/p>\n

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LEVERAGING YOUR ON-HOLD MESSAGING<\/h4>\n

Not everyone is aware of their potential, but carefully designed on-hold messaging can do a lot more than just keep your customers on the line. A thoughtfully developed series of on-hold messages can enable you to:<\/p>\n