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[\/et_pb_text][et_pb_button button_url=”https:\/\/moodmedia.com\/wp-content\/uploads\/2022\/08\/How-to-Create-Lasting-Guest-Loyalty-with-a-Multi-Sensory-Hotel-Experience-Socials.pdf” url_new_window=”on” button_text=”Download This Article” button_alignment=”left” module_class=”mbutton” _builder_version=”4.16″ button_icon=”=||divi||400″ button_icon_color=”#cd102f” background_layout=”dark” button_text_color_hover=”#cd102f” button_border_color_hover=”#ffffff” button_bg_color_hover=”#ffffff” saved_tabs=”all” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#cd102f” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”on” button_border_color__hover=”#ffffff” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#ffffff” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.0″ text_font=”||||||||” text_text_color=”#000000″ header_font=”||||||||” background_color=”#000000″ custom_padding=”50px|50px|50px|50px|false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
The ultimate goal of the guest experience is to create memories that guests want to repeat and share, an objective that\u2019s more important today than ever for a number of reasons.<\/span> <\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.0″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Firstly, prospective guests have more accommodation options than they can handle, so when they do check into your property, it\u2019s vital that you provide an experience that makes their decision to choose your brand in the future a no-brainer.<\/p>\n Word-of-mouth is also more powerful today than ever before, thanks to social media. Instagram and Facebook users will never hesitate to post a short video or review that features your location in one way or another if you\u2019re giving them a standout hotel experience. And with the vast majority of Millennials and Gen Z-ers trending toward experience over materialism when it comes to travel, ensuring your property is meeting these expectations is crucial.<\/p>\n But how do you create this type of experience? One of the biggest ways is by connecting with your guests on an emotional level. When the experience you create appeals to your guests\u2019 positive emotions, it becomes one that your guests want to own. Consider what your guests see, hear and smell at your property, because these senses are direct lines to tapping into their emotions. Effective use of hospitality media solutions can be instrumental at creating a multi-sensory experience that lays the roots for lasting guest loyalty and inspires them to share with others just how much they loved their stay at your property. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.0″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n A subtle yet highly effective way of connecting with guests on a deeper emotional level is by playing hotel music that appeals to their tastes and reflects your unique brand personality.<\/span> Music for hotels should not be viewed as a commodity for your brand, but rather used strategically to significantly enhance the ambience of a space, ultimately helping guests relax and encouraging them to stay longer in any social spaces within your property. Instead of guests leaving to meet with friends or colleagues for a drink outside of your property, for example, your investment in creating a welcoming and enjoyable space through music will inspire travelers to stay on-site and ultimately spend more.<\/p>\n Musical preferences are a key component of one\u2019s identity, and the better you can align your music programming with the preferences of your target clientele, the more likely your guests are to have a strong affinity for your hotel and brand. However, it takes a significant amount of research, time and expertise to create a successful music program, so it\u2019s a good idea to get professional assistance from a licensed music provider such as Mood Media.<\/a> Be wary of consumer-based streaming platforms that rely solely on bots and algorithms to generate your soundtrack. Such programs are prone to going off the rails, and your brand experience is not something you want to put on auto-pilot. Instead, expert design and management of your music from a qualified music designer and via a reliable, easy-to-use platform<\/a> ensures a consistent hotel music experience that is true to your brand and that resonates with guests.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.0″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n People are incredibly visual by nature, and effective use of digital signage will undoubtedly elevate your guests\u2019 experiences, boost their impression of your hotel, and even improve your bottom line. Additionally, hotel digital signage applications are more cost-effective and significantly more efficient than their print counterparts. With most solutions, you can update and schedule content instantly using a web-based portal. No more waiting for signs to come back from the printing company, and no more printing fees. Just a simple monthly rate that typically amounts to some pocket change a day.<\/p>\n Hotel digital signage comes in a variety of different solutions including menu boards for promoting your restaurant and caf\u00e9 offerings in a safe, effective and more accessible way, while way-finding directories are great for larger properties and can go a long way in ensuring that guests can easily navigate your location. Digital promo boards can also be utilized across many areas of your establishment whether you\u2019re looking to post welcome messages, promote luxury amenities or list event schedules.<\/p>\n Ultimately, using digital signage is one of the most effective ways to capture your guests\u2019 attention and create a share-worthy \u201cwow factor\u201d at your property. While digital signage is much more affordable than you may think, it\u2019s not an ideal do-it-yourself project. Consulting an experienced end-to-end provider that specializes in designing and installing digital signage solutions for hotels<\/a> like Mood Media will make life much easier as they will be able to assist with content, screen placement and other important considerations for a first-class digital signage strategy.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/moodmedia.com\/wp-content\/uploads\/2022\/08\/retail-interactive.webp” title_text=”retail-interactive” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.17.4″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.0″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Scent is a critical component of the hotel experience, and at a bare minimum you should leverage clean and refreshing fragrances throughout your property to help complement the look and feel of the experience you\u2019re aiming to create. That said, scent marketing does much more than simply smell nice to your guests. The fact is that our sense of smell is tied to memory and emotion more than any other sense. With thoughtful use of scent marketing at your property, you can directly appeal to your guests\u2019 emotions and ensure that they associate the memory of a great hotel stay with your fragrance. With scent marketing from Mood Media<\/a>, can even help you create a signature fragrance to make your guest experience even more unique and memorable. For heavy business travelers for example, walking into a hotel lobby that immediately smells recognizable after long hours of traveling can help relax them, creating both a familiar and familial feeling.<\/p>\n Scent marketing for hotels truly is a powerful and versatile tool for enhancing the guest experience.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.0″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n The guest experience can begin even before check in, and having a solid on-hold messaging<\/a> strategy can ensure that you make a flawless first impression. Think about what you want your callers to hear while they\u2019re on hold. Do you want them to sit through silence, or would you rather help them pass the time with your friendly brand voice and valuable information that will improve the quality of their stay? Additionally, on-hold messaging can be utilized to promote other areas of your business and any special rates you\u2019re offering. Once you have an on-hold messaging solution in place, don\u2019t forget to update your messages regularly. Any messages your callers hear while they\u2019re on-hold need to be relevant to the time of year, and offers need to be up-to-date.<\/p>\n <\/p>\n Hotels demand high-quality audiovisual systems to complete the experience. Even the best music and most engaging digital signage content will make a poor impression on your guests if the screens and speakers are faulty or lacking in performance. Show you care about quality and invest in a professional AV system<\/a>.<\/p>\n#1: Sensational Hotel Music<\/h3>\n
#2: Drive Results with Digital Signage<\/h3>\n
#3: Tap Into The Power Of Scent Marketing<\/h3>\n
#4: Deliver The Message.<\/h3>\n
#5: Don’t Compromise On AV Systems.<\/h3>\n