Simplify Operations with Managed Services
Enhance your brand’s reliability and optimise technology spend with our comprehensive managed services. We provide end-to-end support, from concept to reporting, ensuring a seamless and consistent brand experience across your entire footprint.
%
of organisations using proactive IT monitoring report fewer system outages than those without it.
– Gartner
%
of small-medium sized enterprise businesses are already using or considering using a managed services program.
%
boost in operational efficiency with the successful deployment of managed services.
– Mordor Intelligence
%
reduction in repair costs achieved through preventive maintenance.
– Aberdeen Group
Managed Services Solutions
Our innovative managed services are carefully tailored to your business needs. Whether you’re an emerging business or an established brand, our team has the knowledge and expertise to deliver hassle-free solutions that streamline your operations and empower you to focus on your core business.
Preventative Maintenance
Preventative Maintenance
Maintain consistent system performance across all territories. We handle preventative maintenance, ensuring your technology is optimised and running efficiently without burdening internal IT teams.
Proactive Monitoring
Proactive Monitoring
Ensure a unified presence worldwide with 24/7 proactive monitoring. We proactively identify and resolve issues remotely, maintaining brand consistency and operational reliability across your entire global network.
Support Services
Support Services
Our dedicated support services are designed to address technical challenges quickly, allowing your teams to focus on core business functions across the globe.
Advanced Help Desk
Advanced Help Desk
Centralize your support with a dedicated help desk for all global locations. Our team provides fast and efficient support, reducing perceived wait times and technical frustration for your global teams.
Spare Pool Services
Spare Pool Services
Ensure business continuity across all your locations with a global spare pool. We provide rapid replacement of hardware to minimize downtime and prevent revenue loss, no matter where you are.
Solutions as a Service
Solutions as a Service
Simplify your technology management with a single, predictable monthly fee. Our all-inclusive SaaS model bundles hardware, software, and services, making it easy to manage your global budget and scale your solutions across markets.
Contact us to learn how managed services can grow your business.
How Does Managed Services Help Your Business?
Managed services ensure a smooth and efficient operation of your entire customer experience, allowing you to focus on your business.
Increase Reliability
Enhance the reliability of your digital media solutions, providing a seamless experience for your customers and a competitive edge for your business.
Enhance Uptime
Ensure maximum uptime for your digital media, keeping your business operations running smoothly and effectively.
Optimise Spend
Make the most of your investment, delivering cost-effective solutions and optimising your return on investment.
What is a Managed Services Program?
It’s not just about installing systems.
A managed services program can be transformative. It’s a powerful tool that adopts management and maintenance responsibility on your behalf, ensuring your technology is always working for you.
When designed with the customer experience in mind, managed services programs ensure every interaction is seamless and every operation is efficient.
And it couldn’t be easier to manage and maintain. With our proactive approach, the power is in our hands to handle the complexity, so you can focus on your business.
Our Case Studies
Bringing Experiences to Life
Caribou Coffee
SCHEELS
Why Trust Mood Managed Services?
We don’t just sell technology, we curate solutions. As one of the world’s leading technology providers with decades of experience designing, installing, and managing networks and creating compelling content, we know what it takes to make a difference.
Our managed services provide a strategic solution that impacts your business on multiple levels. By shifting the burden of program management to our experts, you achieve predictable costs and improve your speed to resolution. We proactively monitor your entire estate, which reduces the time and staff costs needed to execute your program, allowing your team to focus on the customer.
Enhanced Efficiency
Our comprehensive approach optimises your technology infrastructure, leading to increased uptime and streamlined operations.
End-to-End Solutions
We support you through every step of the process, from initial strategy and solution design to proactive system management.
Cost-Effective
Our hassle-free management solutions help you optimise spend and deliver a greater return on your investment.
Mood Harmony™: Content Management Made Easy
Mood Harmony is our central content management system, designed to orchestrate your complete media experience. We manage the intricate details of content deployment for you, ensuring a unified and cohesive program across all your channels.
Actionable Metrics
Our experts leverage data-driven insights to ensure every piece of content is aligned with your business objectives.
Visibility & Control
We manage your entire network from a single, centralised platform, scheduling content by region, time of day, or specific location.
Custom Programming
Our team tailors content to fit the unique needs of your business while maintaining brand consistency.
Fleet Management
We oversee every device on your network with ease across your entire brand footprint.
Managed Services FAQs
Here are some frequently asked questions to help you better understand this powerful advertising tool.
What are managed services?
Managed services involve a third-party provider, like Mood Media, taking on the responsibility for a company’s technology infrastructure and operations. This can include anything from proactive monitoring and preventative maintenance to help desk support. It’s a strategic partnership designed to enhance system reliability and allow your team to focus on core business functions without the burden of day-to-day technical management. We work on your behalf to ensure your systems are running efficiently and effectively.
How can managed services help my business save money?
Managed services help businesses optimise their spend by reducing costs associated with in-house IT staff, unpredictable maintenance fees, and system downtime. We offer a cost-effective, all-inclusive model that provides predictable monthly costs, making it easier to budget. Our proactive monitoring and preventative maintenance also help extend the life of your hardware and prevent costly system failures before they occur.
What is included in Mood Media's managed services program?
Our comprehensive program includes a range of services designed to ensure your technology runs smoothly. Key components include 24/7 proactive monitoring to prevent issues, preventative maintenance to ensure system longevity, and dedicated support services. We also offer a help desk for real-time assistance and a spare pool to minimise downtime, all bundled into a single solution.
How do managed services prevent downtime?
Our managed services program is built on a proactive approach to prevent downtime. Our team actively monitors your systems 24/7 to detect and resolve potential issues before they cause an outage. In the event of a hardware failure, our spare pool services ensure a rapid replacement, minimising any disruption to your business operations and maintaining a seamless customer experience.
How are managed services different from traditional IT support?
Traditional IT support is often reactive, meaning you only get help when something breaks. In contrast, our managed services are proactive and preventative. We continuously monitor and maintain your systems to prevent problems from occurring in the first place, ensuring maximum uptime and efficiency. This approach empowers your business with greater reliability and less unexpected downtime.
Partners with every industry
Full-scope creative strategy, solution design, content development, comprehensive delivery and support.
Retail
Restaurant
Hospitality
QSR
Automotive
Grocery
Healthcare
Retail
Restaurant
Hospitality
QSR
Automotive
Grocery
Healthcare
Insights & Resources
How Sensory Design is Reshaping Seasonal Shopping
The 2025 Festive Experience Economy: How Sensory Design is Reshaping Seasonal Shopping[dsm_blob_image blob_image="https://moodmedia.com/wp-content/uploads/2025/10/holiday-shoppers.webp" alt="Mood Media Holiday Experience Survey" title_text="holiday-shoppers"...
QSR Technology: Solving Customer Demands
QSR Technology: Solving Customer Demands QSR technology has moved beyond simple convenience. It has become the fundamental infrastructure for operational success. In today's competitive landscape, simply serving food isn't enough. Customers demand a more seamless,...
The Ultimate Guide to Festive Customer Engagement
The Ultimate Guide to Festive Customer Engagement The festive season is a pivotal time for businesses, offering a unique opportunity to forge deep, emotional connections with customers. We're here to help with our guide to elevating customer engagement.It's not just...
Get the latest insights and resources on customer experience trends.
CONTACT US
Ready to transform the way customers see your business? Contact us today to get started.
"*" indicates required fields