Privacy Notice

Dated: April 2026

Mood Media respects your privacy and is committed to protecting any personal information that is shared with us. This Privacy Notice describes Mood Media’s policies and practices regarding the collection and use of personal data. This Notice applies to information that relates to the data subject as an identifiable person, which Mood Media collects when the subject interacts with us or our services, products, contact centers, website and employees. We will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

This Privacy Notice applies to moodmedia.com, and all associated Web sites linked to moodmedia.com (collectively, the “Site”), which are jointly operated by Mood Media Corporation / Mood Media Group, its subsidiaries and affiliates around the globe.

This Privacy Notice details our commitment to protecting the privacy of individuals who:

1. visit our Site (“Site Visitors”); 
2. individuals who reach out to us via our contact forms or via chat and request us to provide them with certain information related to our products and services (existing or prospective “Customers”);
3. Individuals who contact our Contact Center
4. individuals who submit their CV via our Site, through our Career page (“Job Applicants”);
5. individuals who register to receive future email communications from Mood Media that may contain relevant news, updates, special promotions or offers (“Subscribers”).

For the avoidance of doubt, this Privacy Notice applies to job applicants who send their CV through our Career page but it does not apply to the information we collect about our current and former employees. We have a separate HR Data Privacy Policy that applies to current and former employees. The HR Data Privacy Notice will be communicated when the employee joins the relevant company within Mood Media group and is also available to all members of staff on the internal platforms. 

When processing your personal data, Mood Media is responsible for complying with the applicable legislation relating to privacy or data protection, as described above.

What this Privacy Notice does not Cover

This Privacy Notice does not apply to information collected by third parties, like third-party Web sites, social media platforms or accounts, third-party service providers, or other third-party services or applications that integrate with our Site and Services. 

This Privacy Notice does not apply to any information that is not personally identifiable, like aggregated or anonymous information.

Our Services are directed at business customers and are not intended for use by children. For the purposes of this Privacy Notice, a “child” means: (i) any person under the age of 16 in EEA member states (being the default threshold under Article 8 of the EU GDPR); (ii) any person under the age of 13 in EEA member states that have exercised their Article 8 GDPR derogation to lower the age of digital consent to 13, and in the United Kingdom (in accordance with the UK GDPR and the ICO’s Age Appropriate Design Code); or (iii) any person otherwise defined as a minor under the laws of their country of residence where that definition affords greater protection. Where we refer to “children” in this Privacy Notice, we mean any person falling within any of these categories.

We do not knowingly collect personal data from children, and our Site is not directed at them. If you are a child, please do not submit any personal data through our Sites or Services. We encourage parents and legal guardians to monitor their children’s internet usage and to instruct them never to provide personal data through our Sites or Services without prior parental permission.

If you have reason to believe that a child has provided personal data to us through our Sites or Services, please notify our Data Protection Officer at [email protected] and we will take prompt steps to delete such data from our systems. We have assessed that our Services are unlikely to be routinely accessed by children given their business-to-business nature; however, we keep this assessment under regular review. For our UK operations, we have regard to the ICO’s Age Appropriate Design Code (Children’s Code) and will take appropriate steps in the event that we identify child users on our platforms.

About Us

Mood Media means the companies in the Media Group of companies/ Media Corporation, including its subsidiaries and affiliates as mentioned above (also referred to as “we,” “us,” “our”, the “Company”, or the “Joint Controllers”). A relevant Mood Media entity may: (1) be involved in providing or receiving services or products; (2) send you commercial communications; (3) interact with you via our call center; (4) post a position for which you are applying; or (5) be one to which you have a role or relationship with, including through the use of and access to our Site and services. Each member entity in the Mood Media network is a separate legal entity – be aware that data privacy laws can vary in different jurisdictions where Mood Media operates, however we have taken the relevant legal steps to ensure that your rights as data subjects guaranteed under the EU legislation are observed. For further details, please refer to the “Cross-border transfers” and to the “Mood Media Entities” sections below.

Information We Collect

When using or interacting with our Site or placing calls to our Contact Center, we may collect or receive the following types of information (collectively, “Information”):

1. “Personal Information”/“Personal data” you provide to us through the contact forms:
   • Contact details: last name, first name, email address, phone number;
   • The corporate name of the company you represent, based on which you might be identified.
   • Any other information included in the message you send to us.

2. “Personal Information”/“Personal data” you provide to us by ​opting into receiving information from Mood Media through the subscription checkbox/​​newsletter subscription:
   • Contact details: last name, first name, email address;
   • The corporate name of the company you represent, based on which you might be identified.

3. “Personal Information”/“Personal data” you provide to us through the customer support or chat functionality available on the Site. When you engage with our automated chatbot or our support team, we will ask you to provide information about your issue, and we may also ask you to provide additional information which may include:
   • Contact details: last name, first name, email address, phone number;
   • The corporate name of the company you represent, based on which you might be identified, job title;
   • Details of how you use our products and services;
   • Account and billing information including transaction type, transaction amount, payment, shipping;
   • Any other personal data voluntarily provided by you during the conversation. 

4. “Personal Information”/“Personal data” you provide to us when you place a call to our Call Center. Data shared with us during this interaction may include;
   • Contact details: last name, first name, email address, phone number, job title location;
   • Any other Personal data provided incidentally during the phone call by the data subject.
   • Voice data.

5. “Personal Information”/“Personal data” you provide to us through customer feedback surveys. We periodically seek customer satisfaction feedback to better understand if our customers are happy with the products and services we provide and how we might improve. Therefore, as part of customer experience processes, we gather, use, store and transfer personal data attributes as below:
   • Contact data: email addresses;
   • IP addresses and other similar technical information typically received from a browser or device automatically when visiting or interacting with our website. The only circumstance in which we collect the IP address during the customer experience process is if you are directed to complete the customer satisfaction survey on our website moodmedia.com. For detailed information about the use of cookies on our website and how to manage your cookie settings, please read our Cookie Policy.

6. “Personal Information”/“Personal data” you provide to us when you submit your CV via our Site, through our Career page:
   • General information: last name, first name, residential address, date of birth, phone number, email address, nationality, citizenship, gender (if you choose to provide such information);

• Educational and employment background: professional background, workplace address, job title, details of training courses, qualifications, certifications, references, work visa or immigration status if you choose to provide; 
• Visual images/personal appearance (if included in your submission materials).
• Any other information which you elect to include in our CV.
  

7. “Technical Information” collected through the cookie modules of the website, such as the browser type, operating system, device type, IP address and other similar technical information typically received from a browser or device automatically when visiting or interacting with our Site. This may include the referring URL that led you to our Site.
8. “Usage Information” collected through the cookie modules of the website such as the pages you visited on our Site and associated timestamps, where you clicked, searches performed on our Site and other similar information related to how you have used our Site.
9. “Transaction and Activity” data is collected when you become a registered user of our shop Site or conduct transactions through the Site. This may include information about the transactions you engage in while on the Site and your associated Site activity such as; transaction type, content that you view download or submit, transaction amount, payment, shipping and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business.

For detailed information about the use of cookies on our Site and how to manage your cookie settings, please read our Cookie Policy.

We understand that certain Technical information or Usage Information may, either alone or when combined with other data, be deemed personal data under various laws and jurisdictions and we are committed to treating such data in compliance with applicable laws and our Cookie Policy.

The Methods We Use to Collect and Receive Information

Depending on the type of Information, we may collect or receive Information in the following ways:

Contact forms

By filling in the data fields of the contact forms and sending them to us, you agree to transmission and storage of your personal data in accordance with Article 6 (1) (a) of the EU GDPR and as described in this Privacy Notice. Processing and temporary storage of personal data serve to respond to your enquiry. If you do not agree to processing of your data, you can interrupt the contact process at any time. If you do so, your message will not be sent.

In order to get express permission to send you our newsletter, email marketing campaigns, product and service updates and offers, we will ask you to explicitly and actively opt in to receiving such information as per Article 6 (1) (a) of the EU GDPR. In any event, you will always be able to opt-out of receiving such communications.

Chat

Please be aware that you are interacting with an AI-powered automated chatbot service. In accordance with the EU AI Act (Regulation 2024/1689), we are required to inform you that this chat functionality is operated by an artificial intelligence system and not by a human agent. If at any point you wish to speak with a member of our human support team, please request this during the chat session. Any personal data you provide when using this chat functionality is shared at your own discretion and is not required for your general use of our Services.

Chat conversations are recorded and the content of your conversations, together with any personal data you provide during the session, is processed by our third-party chatbot service provider, ElevenLabs, Inc. (“ElevenLabs”), and by the large language model (LLM) infrastructure providers engaged by ElevenLabs to power the AI functionality. ElevenLabs acts as a data processor on our behalf pursuant to a Data Processing Agreement in accordance with Article 28 of the EU GDPR. The LLM providers engaged by ElevenLabs are sub-processors whose identities are detailed in ElevenLabs’ sub-processor list, available at https://elevenlabs.io/privacy. The legal basis for this processing is our legitimate interest in providing and improving customer support services, pursuant to Article 6(1)(f) of the EU GDPR. Chat conversation data is retained by Mood Media for a period of 30 days from the date of the conversation, after which it is deleted from our systems. ElevenLabs’ own retention periods are governed by their privacy policy. We recommend that you do not share sensitive personal data (such as payment card details, passwords, or special category data as defined under Article 9 of the EU GDPR) through the chat function.

Calls placed to our Contact Center

When you place a call to our Contact Centre we will record the call and perform live monitoring of the call. You will be prompted to consent to such processing during the welcome message. Should you state your refusal to have the conversation recorded and/or live monitored by pressing 2, the recording and monitoring is to be automatically interrupted.

With regard to outbound calls (i.e. calls initiated by the Agents), the calling Agent will seek your approval for the call recording. If you do not consent to the audio recording the agent will manually stop and delete the recording.

The calls may be “live monitored” (i.e. listened in real-time). Such live monitoring can only be performed by Quality Assurance authorized users. Live monitoring is made only under specific circumstances related to the quality of services. Mood Media does not live monitor the calls made by EU Clients.

Customer satisfaction surveys sent via e-mail

Participation in any customer satisfaction survey launched by Mood Media is voluntary. Mood Media’s clients are under no obligation to complete the surveys. Article 6 (1) letter f. of the EU GDPR forms the legal basis for sending survey links to our customers via email. Mood Media has a legitimate interest in seeking your feedback to help us understand how well we are meeting the needs of our clients and to find ways to improve. Mood Media has performed and documented a Legitimate Interest Assessment (LIA). As such, the purpose of the survey is to collect information to improve our products and services within the framework of a temporary digital customer satisfaction survey of existing customers.

Career page 

Any information you submit through the Site must be true, complete and not misleading. Should the information provided be inaccurate, incomplete, or misleading, subject to applicable law, this may lead to a rejection of your application during the application process. We do not require this, but to the extent that you voluntarily provide us with sensitive personal data (e.g. ethnic origin, political affiliation and political opinions, religious or other beliefs of a similar nature) through our Site, by providing us such information you expressly authorize Mood Media to handle such information for the purposes of processing or evaluating your job application. Please be reminded that the provision of personal data on the Careers page is voluntary and you should select the chatbot information you chose to share with us.

If we elect to make you a job offer, we will ask you to provide additional personal data not described above, which will become part of your employee file and will be used for employment and work-related purposes, in accordance with the terms of the relevant employment policies, employee privacy policies/notices, and with the laws of the country where the job will be located. Therefore, any hiring or other employment-related decisions will be made by the hiring Mood Media entity and/or affiliate in accordance with the laws of the country where the job will be located. For the avoidance of doubt, the information we request as part of the recruitment process may vary by job location and may change from time to time in order to facilitate our local offices with their recruitment needs and abide by local legal and regulatory requirements.

The reasons why we ask you to provide additional information will be made clear to you before we collect it.

For the purpose of background checks and verifying the information you submitted in connection with your application, in each case as permitted by applicable law, and if your consent has been given, Mood Media may obtain information about you from other sources, including:

• your references or third parties mentioned in your application;
• prior employers; and
• educational institutions you attended.

 

If you provide us with details of a reference or any other third party along with your CV or résumé, it is your responsibility to obtain consent from that third party prior to sharing this information with us.

How We Use Information that we Collect

We use the information you submit through our contact forms, chatbot, or field on our Site for the following purposes:

• to process your inquiries and to respond to your requests, and to monitor and improve our performance in responding to your request;
• to provide you with information about our products and services that we believe may interest you, such as newsletters or product and service updates. Such communications will be sent to you when you have chosen to receive such communication through checkbox validation, incorporated in the contact forms, or when we have a legitimate interest to market our products and services. In any event, you will always be able to opt-out of receiving such communications;
• to process your payments or transactions, and send you related information, including purchase confirmations and invoices (usually via email);
• to provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages.

We use the information and personal data shared during calls to and from our Contact Centres for the following purposes;

• To monitor service quality;
• To improve the overall quality of your service across the Mood Media Group;
• To provide and improve training to our employees.

We use the information you submit through our customer feedback surveys on our Site in accordance with our Privacy Statement for the following purposes:

• measuring customer satisfaction;
• improving the services provided to our clients;
• complaint monitoring;
• customizing the products and services subject to clients’ requirements;
•  for statistical purposes, pursuant to Article 89 (1) of the EU GDPR, provided that the results of the processing for statistical purposes contains aggregate data. As such, we may anonymize customer data for statistical purposes. Responses will not be linked back to personal information unless a respondent specifically asks to be contacted about their account when choosing to add additional feedback as part of their submission. Data that has been included in an anonymized form at aggregate level falls outside the scope of the EU GDPR.

We use the information you submit when you become a registered user or conduct transactions through the Site for the following purposes:

• To establish and verify the identity of users;
• To open, maintain, administer and service users’ accounts;
• To process, service or fulfill transactions and send related communications;
• To provide services and support to users;
• To improve the Site, including tailoring it to users’ preferences;
• To provide users with product or service updates, promotional notices and offers, and other information about Mood Media and its affiliates;
• To respond to your questions, inquiries, comments and instructions; 
• To maintain the security and integrity of systems.

The collection, processing or use of data is not carried out for market research or/and direct marketing purposes. Where consent is required for the processing in question, it will be sought from you separately to ensure that it is freely given, informed and explicit. Information regarding such processing will be provided to you at the time that consent is requested, along with the impact of not providing any such consent, if any.

In the following cases we process your personal data on the basis of your consent, pursuant to Article 6 paragraph (1) letter (a) of the EU GDPR:

• Sending our e-mail newsletter; 
• Sending you product information, special promotions or offers;
• Market research.

For more details, please read our Privacy Statement which covers the customer data that we collect from clients in the context of our customer satisfaction surveys. The Privacy Statement aims to give you information on how Mood Media collects and processes personal data during customer experience surveys and further analysis of it. The insights we get from the survey responses help us continuously improve and drive customer satisfaction to higher levels. 

We use the applicant information that we collect to evaluate your candidacy for positions with Mood Media and for recruitment and human resources management purposes like:

• scheduling interviews and managing the recruitment process;
• processing and evaluating applications;
• assessing your qualifications, skills, or interests against available positions;
• assessing your eligibility to work;
• providing you with a job offer or an employment agreement and assisting with any contract finalization and execution;
• verifying information in your application/ conducting reference checks;
• making hiring decisions;
• responding to your questions or inquiries;
• analyzing, managing, and improving our recruiting and hiring processes;
• carrying out obligations or administering benefit plans or compensation plans,
• informing you of future employment opportunities that may align with your qualifications;
• carrying out administrative purposes, aggregate management reporting, internal training, or as generally required to conduct our business;
• ensuring compliance with Anti-Nepotism Policy and for avoiding conflict of interests;
• responding to government requests or court orders, or
• providing, supporting, or otherwise managing our career section on our Site.

We use the information you provide to us by accessing our Site, through use of cookies and other similar technologies, for the following purposes:

• to protect the security and stability of our Site;
• to tailor and improve our site and experiences to better suit your needs;
• to enable you to access and use the Site and the Services;
• to monitor and analyze trends, usage, and activities in connection with the Site and Services and for marketing or advertising purposes;
• to investigate and prevent unauthorized access to the Site and the Services, and other illegal activities;
• for other purposes for which we obtain your consent, as detailed in our Cookie Policy.

We may also use your personal data in connection with:

• legal or regulatory requirements (to protect the rights, privacy, or safety of third parties, or the integrity or security of our business and Site);
• requests and communications from competent authorities;
• client account opening and other administrative tasks;
• financial accounting, invoicing and risk analysis;
• for other legitimate purposes reasonably required for day-to-day operations, such as accounting, financial reporting and business planning and business transaction (for example, we may have a legitimate interest in disclosing or transferring your personal information to one or more of the entities listed at the end of this Privacy Notice in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business and assets (including in connection with any bankruptcy or similar proceedings);
• for statistical purposes, pursuant to Article 89 (1) of the EU GDPR, provided that the results of the processing for statistical purposes contains aggregate data.

Legal grounds for processing your data

Your personal information is collected and processed for various business purposes, in accordance with applicable laws and group agreements. We will only collect, use and share your personal information where we are satisfied that one or more of the following lawful bases apply:

• the processing is necessary for compliance with a legal obligation to which Mood Media is subject (for example, disclosing information to local tax authorities, making statutory payments, avoiding unlawful discrimination, meeting statutory record keeping requirements, withholding and payment of statutory taxes and charges, payment of indemnities) and to carry out our obligations under employment, social security or social protection law under the applicable legislation, pursuant to Article 6 paragraph (1) letter (c) of the EU General Data Protection Regulation; 
• the processing is necessary for the legitimate interests pursuant to Article 6 paragraph (1) letter (f) of the EU GDPR pursued by Mood Media or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal information. Mood Media considers that it has a legitimate interest in processing personal information for the purposes set out above, and to support the achievement of its immediate and long-term business goals and outcomes. With respect to sensitive information, we process data where the processing is necessary to carry out our obligations, to exercise our rights, to carry out your vital interests (such as our furtherance of non-discrimination, pay equity, or disability accommodation), or for the establishment, exercise or defense of a legal claim. If one of the previous legitimate interests is not available, we will only process sensitive information with your consent.
• the processing is based on your consent pursuant to Article 6 paragraph (1) letter (a) of the EU GDPR. Where consent is required for the processing in question, it will be sought from you separately to ensure that it is freely given, informed and explicit. You may withdraw your consent at any time. Information regarding such processing will be provided to you at the time that consent is requested, along with the impact of not providing any such consent, if any. You should be aware that it is not a condition or requirement of your employment to agree to any request for consent from Mood Media. Furthermore, please be aware that Mood Media will not collect any Personally Identifiable Information about you through the Site unless you provide it. Therefore, if you do not want Mood Media to obtain any Personally Identifiable Information about you, then do not submit any. Please note that in certain circumstances it may be still lawful for us to continue processing your information even where you have withdrawn your consent, if one of the other legal bases described herein is applicable;
• the processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you pursuant to pursuant to Article 6 paragraph (1) letter (b) of the EU GDPR.

Retention of Personal Data

The duration for which we keep your personal data depends on the type of information and the purpose for which we use it as well as the nature of our relationship.

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods are as follows: (i) the duration of the application process or considering whether your skills are suitable for other opportunities; (ii) as long as we have an ongoing relationship with you; (iii) as required by a legal obligation to which we are subject; and (iv) as advisable in light of our legal considerations such as applicable statutes of limitations, litigation, or regulatory investigations. As such, each entity shall store electronically or physically the personal data in accordance with its Retention Policy for personal data and in accordance with the applicable law and regulations.

As a general rule:

• the personal data transmitted through the contact forms via our Site is carried out by Mood Media staff. Your data will be deleted once your question has been answered, and at the latest after 2 years from the last correspondence with you, or until the moment you exercise the right of deletion (the right to be forgotten) communicated to the e-mail address [email protected]. If your enquiry cannot be handled in a specific office within Mood Media, it will be forwarded to the appropriate department(s) within Mood Media Corporation.
• the personal data you provide to receive communications from us will be stored until you notify us or unsubscribe;
• The audio recordings you participate in are stored for a period of 30 days unless an exemption has been agreed.
• the personal data you provide through the customer satisfaction surveys will be stored for no longer than two years after the conclusion of the final contract or until you exercise your rights under the EU GDPR You can object to the use of your personal data for sending you survey links via email at any time without incurring any costs. We may anonymize customer data for statistical purposes. Responses will not be linked back to personal information unless a respondent specifically asks to be contacted about their account when choosing to add additional feedback as part of their submission. Data that has been included in an anonymized form at aggregate level falls outside the scope of the EU GDPR.
• the personal data that you provide via our Site during the job application process will be retained as part of your employment record for the whole employment relationship and after employment termination, according to local law and regulations of the hiring Mood Media entity. If we do not move forward with your candidacy, the Curriculum Vitae will be temporarily stored for a period of 1 year from the end of the recruitment/selection process in our database, unless you exercise your right to object, and unless otherwise stated by the laws of the country where the job is located.  
• You can change, update, or delete the information you may provide us in optional registration or contact forms. If you would like to change, update, or delete your personal information, please send an email containing your request to [email protected].

As an exemption, retention periods can be prolonged in cases such as:

• ongoing investigations from Member States authorities, if records of personal data are needed by Mood Media to prove compliance with any legal requirements; or
• when exercising legal rights in cases of lawsuits or similar court proceeding recognized under local law;
• in some circumstances we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

​Mood Media will, on a regular basis, review all ​​data held electronically to decide whether to destroy or delete any ​personal ​data once the purpose for which​ it has been collected​ is no longer relevant. Overall responsibility for the destruction of personal data collected via our Site falls to the Marketing department ​which will constantly review the contents of the databases of Mood Media Site.

Note that Mood Media may delete personal information about you at any time (including your CV or résumé), in accordance with its retention schedule and applicable law. Data subjects retain their access rights throughout the retention period..

You can enquire about the status of retention against your data by emailing [email protected].

Subscribe/Unsubscribe

1. Marketing emails and newsletters (consent-based communications)
   Where we send you marketing emails, newsletters, product updates, special promotions or offers, we do so on the basis of your prior freely given, specific, informed and unambiguous consent, in accordance with Article 6(1)(a) of the EU GDPR and Article 6(1)(a) of the UK GDPR. You provided this consent when you actively opted in to receive such communications, for example by ticking a checkbox on one of our contact forms or subscription pages. Providing this consent is entirely voluntary and is not a condition of receiving our Services.You may withdraw your consent and unsubscribe from marketing communications at any time, free of charge and without giving any reason, by: (i) clicking the “unsubscribe” link included in every marketing email we send you; (ii) emailing our Data Protection Officer at [email protected]; or (iii) contacting us through any of the channels set out in the Contact Information section below. We will action your request promptly and in any event within 10 business days. Please note that withdrawing your consent does not affect the lawfulness of any processing carried out before withdrawal. Following unsubscription, we may retain your email address on a suppression list solely to ensure that we do not contact you again in error.

   Please note that even after you unsubscribe from marketing communications, we may still send you service-related communications that are necessary for the administration of your account or the performance of a contract between us (for example, invoices, service alerts, or notifications required by law). These communications are not marketing and cannot be opted out of while you remain a customer, as they are sent on the basis of contract performance (Article 6(1)(b) of the EU GDPR) or legal obligation (Article 6(1)(c) of the EU GDPR).

2. Customer satisfaction survey links (legitimate-interest-based communications)
   We periodically send existing customers links to customer satisfaction surveys by email. We do so on the basis of our legitimate interest in understanding customer experience and improving our products and services, pursuant to Article 6(1)(f) of the EU GDPR. We have assessed that this interest is not overridden by your interests or fundamental rights, given that: (i) the surveys are sent only to existing customers in connection with services they already receive from us; (ii) participation is entirely voluntary; (iii) the data collected is used only in aggregate or for direct service improvement; and (iv) you can opt out at any time without any detriment to your ongoing service relationship with us.You have the right to object at any time to receiving survey communications, pursuant to Article 21(1) of the EU GDPR. You may exercise this right free of charge by: (i) clicking the “unsubscribe” or “opt out” link included in each survey email; or (ii) emailing our Data Protection Officer at [email protected] with the subject line “Survey Objection”. Upon receipt of a valid objection, we will cease sending survey communications to you unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise or defence of legal claims (Article 21(1) EU GDPR).

Security of Personal Data

Mood Media takes reasonable steps to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, taking into account the risks involved in the processing and the nature of the personal data. 

We use a range of measures to ensure we keep your personal data secure, accurate and up to date. These include:

• administrative and technical controls to restrict access to personal data on a ‘need to know’ basis;
• technological security measures, including firewalls, encryption and antivirus software; 
• physical security measures, such as security passes to access our premises; and
• internal data protection policies and procedures.

Access to your data is only possible for a few authorized persons. These are responsible for the commercial, editorial or technical support of the servers.

Also, as part of such measures, your personal data submitted through the Site is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed for the purposes stated in this Privacy Notice. 

Please be aware that no method of transmission over the internet or method of storage is ever fully secure or error-free. So, while we strive to protect your data, we cannot guarantee absolute security.

Audio recordings are AES 256 encrypted.

Where our processing of personal data is likely to result in a high risk to the rights and freedoms of individuals, we carry out a Data Protection Impact Assessment (“DPIA”) prior to commencing that processing, in accordance with Article 35 of the EU GDPR and Article 35 of the UK GDPR. A DPIA is a structured risk assessment that identifies and evaluates the privacy risks of a processing activity and the measures we have taken or will take to address those risks. Processing activities for which we conduct DPIAs include, but are not limited to: the operation of our AI-powered chatbot and associated large language model processing; the recording and monitoring of calls through our Contact Centre; the processing of voice data; and any other systematic or large-scale processing of personal data that we introduce in the future. Where a DPIA identifies a residual high risk that cannot be mitigated through technical or organisational measures, we will consult with the relevant supervisory authority before proceeding, as required by Article 36 of the EU GDPR. Records of our DPIAs are maintained by our Data Protection Officer and are available upon request to the relevant supervisory authority.

Data Sharing

In accordance with applicable law, personal information covered by this Privacy Policy may be transferred to, and processed in any country in which Mood Media or Mood Media’s affiliates, subsidiaries or service providers maintain facilities. For example, in order for us to assist you with your job search needs and the recruitment and hiring process and also to assist us with managing our global workforce, Mood Media may share your information with the group or affiliated Mood Media companies. Your personal information will be reviewed by Mood Media employees or agents who have a business need to access such personal information and may include recruiters, human resources personnel, technical services personnel, and managers or their designees.

As such, personal information may be transferred within or outside of the jurisdiction where you are employed or perform work, either within Mood Media or to third parties, including, but not limited to the following categories of recipients:

• our subsidiaries and affiliates;
• service providers to help us process applicant and employment information;
• advisors or legal services providers;
• a potential buyer or investor in connection with a merger, acquisition, or other sale or transfer;
• Governmental authorities where legally required;
• any competent law enforcement body, regulatory body, government agency, court, or other third-party to (1) comply with any court order, a request from any competent law enforcement agency, or any other legal obligation; (2) enforce or apply contractual terms; or (3) to protect our or our service provider’s rights, property, or safety, or to comply with any other legal obligation.

We require our service providers to protect the information they receive with appropriate security measures and prohibit them from using the information for any purpose other than as originally intended, for their purposes, or outside what is necessary to provide the service. Third-party service providers receiving personal information from us are previously screened and reasonably expected to apply the same level of privacy and data security protections described in this Privacy Notice, and they are required to keep confidential the personal information received from us. 

Mood Media is not in the business of selling or renting your information to others and will not share personal information with third parties except as described in this Privacy Notice or as otherwise permitted by law.

Cross-border transfers

We do not share your personal data with third parties, unless it is necessary to carry out your request, for our professional or legitimate business needs, or as required or permitted by law. 

We store personal data about Site Visitors, Job applicants, Subscribers and Customers within the EEA, the United States and in other countries and territories. To facilitate our global operations, we may transfer and access such personal data from around the world, including from other countries in which Mood Media or its affiliates, subsidiaries or third-party service providers have operations. Therefore, your personal data may be processed outside of the EEA and in countries which are not subject to an adequacy decision by the European Commission and which may not have laws that provide the same degree of protection for personal information as your home country. In this event, we will ensure that the recipient of your personal data offers an adequate level of protection, which may include entering into Standard Contractual Clauses for the transfer of data as approved by the European Commission (Art. 46 of the EU GDPR), or we will ask you for your prior consent to such international data transfers, where the case. In this respect, a Joint Controllers agreement has been concluded between the various Mood Media entities for regulating the international transfers within the group. You may obtain a copy of the relevant clauses by sending us an e-mail at [email protected]. The Joint Controllers will make available, upon request, a copy of the essential clauses to data subjects, unless the clauses contain confidential information, in which case such information may be removed.

Also, where we do transfer your personal data to third parties or service providers, appropriate arrangements will be made in order to ensure correct and secure data processing in compliance with applicable data protection law. The European Commission approved standard contractual clauses are available here.

Where your data is transferred outside the EEA, we rely on appropriate safeguards such as Standard Contractual Clauses as described above.

Your legal rights

The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects. Therefore, under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

• Request access to your personal data;
• Request correction of your personal data;
• Request erasure of your personal data;
• Object to processing of your personal data;
• Request restriction of processing your personal data;
• Portability of your personal data, including transfer of your personal data;
• The right to withdraw your consent where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent;
• The right to be informed. This Privacy Notice informs you how we process your personal data, in accordance with the provisions of Art. 13 of the EU GDPR. If you want to find out information regarding the processing other than that specified herein, please send us a request in this regard.
• The right not to be subject to a decision based solely on automated means, including on profiling. In this regard, we hereby inform you that Mood Media does not carry out automated decision-making based on the processing of your personal data, such as profiling. Your personal data are not subject to an automated individual decision-making process, including profiling, as mentioned under article 22 paragraphs (1) and (4), in Regulation (EU) no. 679 of 27 April 2016;
• The right to lodge a complaint with the Supervisory Authority for data protection issues, but also to address the issues to competent authorities. 
  1. Residents of the EEA may file a complaint with the relevant national supervisory authority for your country of residence. A directory of EEA national supervisory authorities and their contact details is maintained by the European Data Protection Board (EDPB) and is available at www.edpb.europa.eu/about-edpb/about-edpb/members_en*. Please note that the supervisory authority will generally require you to attempt to resolve your complaint directly with us in the first instance; please refer to the Contact Information section below.
  2. To find the contact details of the Data Protection Authority in your country of residence, please visit link.
  3. If you believe that Mood Media has not complied in accordance with the UK GDPR, please contact the DPO in the first instance. You also have the right to make a complaint to the Information Commissioner’s Office (ICO) here. The ICO is the UK’s independent data protection supervisory authority.
  4. UK data protection complaints procedure (Data (Use and Access) Act 2025). From 19 June 2026, Section 164A of the Data Protection Act 2018 (as inserted by Section 103 of the Data (Use and Access) Act 2025) requires all data controllers to maintain a formal, accessible procedure for receiving and resolving data protection complaints. If you are a UK data subject and believe that Mood Media has handled your personal data in a manner that infringes UK data protection law, you have the right to raise a complaint directly with us before escalating the matter to the ICO. To submit a data protection complaint to Mood Media, please contact our Data Protection Officer at [email protected], setting out: (i) the nature of your concern; (ii) the personal data or processing activity to which it relates; and (iii) any supporting information you consider relevant. We will acknowledge your complaint within 30 days of receipt and will investigate and respond to you without undue delay, keeping you informed of progress. Our response will explain our findings and any steps taken, in plain language. If you remain dissatisfied following our response, you retain the right to escalate your complaint to the ICO at any time.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Dispute Resolution

You may direct any questions or complaints about this Privacy Notice to us by contacting us through the channels indicated in the Contact Information section below. In the case of visitors to the Site, any disputes arising out of or related to this Privacy Notice will be handled in accordance with our Terms of Use.

Contact Information

As Mood Media operates globally, we have appointed a Data Protection Representative within the EEA. You can contact our EEA Data Protection Representative by sending an email to [email protected].

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you may refer a complaint to the competent authorities in your jurisdiction, as described above. The Data Protection Authority will require you first attempt to resolve any complaint with us.

Changes to this Privacy Notice

Privacy laws and practice are constantly developing and we aim to meet high standards.  Our policies and procedures are, therefore, under continual review. We may, from time to time, update our security and privacy policies. We will ensure Mood Media Site has our most up to date Privacy Notice and suggest that you visit our PrivacyNotice periodically to review our latest version.

English Version Controls

Non-English translations of this Policy are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.

Mood Media Entities

Referred to as	Legal corporate name	Registered headquarter	Country
Mood Media Austria	Mood Media GmbH	Kristein 2, 4470 Enns, Oberösterreich	Austria
Mood Media Belgium	Mood Media Belgium SA	Lange Lozanastraat 142, 2018 Antwerpen	Belgium
Mood Media CZ	Mood Media Group CZ sro	Václavské nám. 1306/55, 110 00 Nové Město	Czech Republic
Mood Media France	Mood Media SAS	104 Avenue Albert 1er 92500 Rueil-Malmaison	France
Mood Media Germany	Mood Media GmbH	Hohe Bleichen 12, 20354 Hamburg	Germany
Mood Media Netherlands	Mood Media Netherlands BV	Transistorstraat 22, 1322 CE Almere	The Netherlands
Mood Media Europe	Mood Media Europe BV
Mood Media Hungary	Mood Media Hungary KFT	Hegyalja út 7-13, 1016 Budapest	Hungary
Mood Media  Poland	Mood Polska Sp.  Z.o.o.	ul. Targowa 24, 03-728 Warszawa,	Poland
Mood Media Romania	S.C. Mood Media Romania S.R.L.	Bucharest, George Constantinescu Street no. 3, Entrance A and D, ground floor and 3rd floor, District 2	Romania
MMC Romania	Mood Media Comercial SRL	Bucharest, George Constantinescu Street no. 3, Entrance A and D, ground floor and 3rd floor, District 2, 020339
Mood Media Spain	Instore Márketing Solutions, SAU	Calle La Volta, nº4, Planta 1ª, Local 7 – 08150 Parets del Valles	Spain
Mood Media Denmark	Mood Media A/S	Alsikevej 14, 8920 Randers NV	Denmark
Mood Media Greece	New Audio Visual Solutions and Applications Ltd	95C Pentelis Avenue – Chalandri 15234	Greece
Mood Media Ireland	Mood Media Ireland Limited	The Glasshouses Blackrock, Frascatti Hall, Sweetman’s Avenue, Blackrock, Co. Dublin A94 F9N7	Ireland
Mood Media Sweden	Mood Media Aktiebolag (AB)	c/o Accountor AB, Kungsgatan 42, 411 15 Goeteborg, Sweden	Sweden
Mood Media UK	Mood Media Limited	307 Euston Road, London, England NW1 3AD	UK
PlayNetwork UK	PlayNetwork Limited
Mood Media China	Mood Media (Beijing) Technology Co., Ltd.	Room B267, 4th floor 401, N°1 Building, N°15, GuangHua Road, ChaoYang District, Beijing 10020	China
PlayNetwork China	PlayNetwork (Shanghai) Media and Technology Co., Ltd.	Room 1010, 10th Floor, No. 9 Office Building, JiangQiao WanDa Plaza, JiaDing District, Shanghai 201803
PlayNetwork Hong Kong	PlayNetwork HK, Limited	1558, 15/F, Lee Garden Two, Causeway Bay, Hong Kong	Hong Kong
Mood Media Australia	Mood Media Australia Pty Limited	56 Harvey Street Pyrmont NSW 2009, Australia	Australia
	In-Store Marketplace Australia Pty Ltd
30. Mood Media US	DMX, LLC	360 Kingsley Park Dr., Suite 300, Fort Mill, SC 29715	USA
	Mood Media North America LLC
	Muzak LLC
	PlayNetwork, LLC.
31 Vibenomics	Vibenomics LLC	8700 North St. #200, Fishers, IN 46038, Delaware	USA
Instore Marketplace	Instore Marketplace LLC In-store Marketplace Netherlands, B. V	8700 North St. #200, Fishers, IN 46038 Transistorstraat 22, 1322 CE Almere	USA The Netherlands

Updated by Mood Media on April, 2026
Archive of Previous Privacy Notice